American Airlines is extending its previously announced schedule cuts through the first half of November, an approximately 1 percent reduction in flight volume. "We are encouraged by the improvements we are seeing in some of the performance metrics we use to measure our operation," the carrier's execs noted in a company memo, including a 27 percent reduction in the number of cancellations since implementing the reduced schedule. "However, overall, we are not yet back to the levels our customers deserve and expect from American." The extended cutback is expected to give the airline enough time to return to "more normal" service levels before the holiday travel season begins. The airline is reaching out to passengers proactively to re-accommodate them earlier, according to the memo, and adjusting work schedules to provide overtime and extra hours so that sufficient customer service representatives are available to attend to customers affected by the changes.