United Airlines today launched Jetstream, a new online portal with self-service tools for its corporate and agency customers. The resource is designed to reduce calls to sales support, offering self-service processing for weather waivers, as well as general product and service information and policy updates.
For greater visibility into both travel activity and corporate spend, customizable reports are available for past, current and predictive future performance.
"With the help of our customers and our employees, we are completely reimagining the corporate travel experience for our customers," said Dave Hilfman, United's senior vice president of worldwide sales. "We designed United Jetstream with the goal of saving our customers time by putting more and better information directly in their hands, and by making it more easily accessible and available, whenever and wherever they need it -- including on their mobile devices."
United will roll out future phases of Jetstream in the second quarter of this year, and at regular intervals afterward. The next phase will include more reporting capabilities, and options for more amenity processing, customizable notifications and corporate ancillary reports.
The carrier also is beefing up efforts on the service side for large accounts. It is increasing support for United's Executive Accounts Desk, for instance, with a particular focus on offering resources during periods of irregular operations. The airline's Entertainment Desk now offers travel coordination, as well as meet-and-greet airport services, exclusive baggage rates and other new features.
Additionally, United's Global Performance Commitment program, which sets goals for operational excellence, now includes specifics for baggage delivery and carbon-footprint reduction. Last year, the airline met all of its performance goals.