75 Percent of Business Travelers Encounter Mishaps, Study Finds
Three-quarters of business travelers experienced mishaps along the way during the past year, according to the Global Business Travel Association study, Business Traveler Mishaps: The Real Risk of Business Travel. The newly released report, which was co-sponsored by insurance provider Travel Guard, surveyed 500 business travelers in the United States. The most frequently reported issues were: travel delays due to weather, reported by 54 percent of respondents; delayed flight or train departures (48 percent); an airplane incident, such as a mechanical issue or late arrival (40 percent), and missed connecting flight (16 percent). The travelers queried also were concerned with safety, primarily with respect to location of the hotel (50 percent), the safety record of the airline (36 percent), ground transportation safety (35 percent) and knowing who to call when issues arise (34 percent). Nearly half of the respondents (46 percent) said their company doesn't provide travel insurance or assistance services, nor have they purchased those services from an outside agency. "Delays, cancellations and mechanical issues are an unfortunate, unpredictable aspect of business travel," noted GBTA vice president of research Joseph Bates. "This research looks to provide travel managers with data than can help them uncover new methods and policies to ease stress for their business travelers."