by Michael J. Shapiro | September 18, 2013
Business travelers around the world ranked hotel Wi-Fi second only to a comfortable bed among hotel amenities, in a survey conducted by mobile services provider iPass. The Q3 iPass Mobile Workforce Report, based on the responses from 1,375 people worldwide who travel for business, also found that such a dependence on connectivity often resulted in disappointment. Eighty-one percent of respondents had unsatisfactory experiences with hotel Wi-Fi in the past year, and 82 percent said that the service was limited, slow and unreliable. More than two-thirds (69 percent) said that accessing and registering for Wi-Fi access in hotels is difficult or cumbersome, while nearly three-quarters (74 percent) said that a bad Wi-Fi experience in a hotel would prevent a return visit. According to iPass CEO Evan Kaplan, the report underscores an increasing reliance both on Wi-Fi-enabled devices and access to bandwidth-hungry applications such as cloud apps and video conferencing tools. The full report is available at