by Allen J. Sheinman | October 08, 2018
A new study by the International Air Transport Association finds air passengers want more ways to control their check-in and flight experience and information to help them to better plan their time. The 2018 Global Passenger Survey, based on 10,408 responses from 145 countries, revealed a number of traveler preferences, including the following:
• 84 percent prefer automated check-in;
• 82 percent want to receive information on flight status, preferably on their personal electronic device;
• 70 percent want self-service baggage check-in;
• 56 percent want real-time baggage tracking available throughout their journey;
• 47 percent prefer to check in using only a smartphone;
• 43 percent prefer to use a travel agency, travel management company or corporate travel department to book their flights.
When it comes to negative elements of the air-travel experience, passengers are frustrated by:
• Removing personal items from baggage at security checkpoints (57 percent);
• Removing laptops and/or large electronic devices from carry-ons (48 percent);
• Lack of consistency in screen procedures at different airports (41 percent).
Respondents cited the following desires for improving the boarding experience:
• Create a more efficient system of forming lines at boarding gates (84 percent);
• Increase the availability of overhead space on aircraft (42 percent);
• Streamline the process of boarding so that there are no lines on the air bridge leading into the plane (33 percent).
In addition, 65 percent of travelers are willing to share personal data for expedited security, and 45 percent wouldn't mind if biometric identification replaced passports. Also, since IATA's 2016 survey, the number of passengers who prefer receiving information on their smartphones increased from 63 percent to 73 percent.