by Loren G. Edelstein | June 28, 2018
They might be used to being on the road, but travelers are worriers, according to research released today by Carlson Wagonlit Travel. Half of business travelers surveyed report feeling nervous in subway and train stations (50 percent); walking (42 percent); using ridesharing services (39 percent); or taking buses (39 percent), taxis (36 percent) and trains (35 percent). About one-third also experience stress in airports, airplanes, restaurants or hotels.
"Travel managers should focus their safety and security programs on what travelers worry about," said Christophe Renard, vice president of the CWT Solutions Group, the consultancy arm of Carlson Wagonlit Travel. "Small things like providing clear instructions on getting out of the airport, trustworthy suppliers, basic tips on how to address dangerous situations - these can all make a big difference."
As ridesharing services like Uber become more common, displacing traditional taxis, travelers now make little distinction between the two. Travelers still feel marginally safer in taxis, though. Respondents from Asia Pacific are the most concerned overall: 43 percent feel nervous using ridesharing services and 39 percent when taking a taxi. In the Americas and Europe, slightly fewer respondents experience those worries.
Female business travelers in Europe and Asia Pacific are more likely to feel nervous about personal safety in ridesharing services or taxis than men. More than half (56 percent) of Asia Pacific women feel very/somewhat nervous vs. 38 percent of male travelers. In the Americas, there is no statistical difference between genders on this topic.
Even though ridesharing is associated with the younger generation, the findings show that these travelers are more concerned about personal safety than older respondents. Millennials, in all regions, are the most worried, followed by Gen X travelers and baby boomers.

The CWT Safety & Security Study was created by Carlson Wagonlit Travel and conducted through Artemis Strategy Group between Jan. 29 and Feb. 9, 2018. Survey data was collected from more than 2,000 business travelers from the Americas (Brazil, Canada, Chile, Mexico and the United States), Europe (France, Germany, Italy, Spain, Sweden and the United Kingdom) and Asia Pacific (Australia, China, India, Japan, Singapore and South Korea). To participate in the study, business travelers were required to have made more than four business trips within the past 12 months.