by Sarah J.F. Braley, Lisa A. Grimaldi and Allen J. Sheinman | April 01, 2017


BBC Destination Management

 

Happy employees surround BBC Destination Management
founder Bonnie Boyd (sixth from left).

 

 

 

A Big Easy firm that creates magical experiences for incentive winners knows a thing or two about jazzing up the workplace for its own team.

"We believe that you do your best job and beyond when you work in a happy environment," says Bonnie Boyd, who launched New Orleans-based BBC Destination Management 25 years ago with one employee. Today, the DMC has a team of 14, including Gracie, Boyd's beloved dachshund, who has her own corner in the company's Central Business District office.

Among the perks the human staff enjoys at the firm -- named as one of New Orleans CityBusiness' Best Places to Work in 2015 and 2016 -- are up to 35 paid days off per year, annual salary increases, profit-sharing and potential bonuses, 100 percent paid health-care coverage, overtime pay and a unique recognition contest, to name a few.

When asked why she places so much value on her team, Boyd doesn't mince words. "I want them to be proud of the company, proud of themselves and proud of what they contributed and the work they do."

Bonnie Boyd

Boyd strongly encourages continuing education, covering all costs associated with industry certification and accreditations, as well as costs to attend industry conferences. Other job-related courses -- for example, one employee's recent classes in graphic design -- are covered as well.

While management prefers team members to work at the open-plan headquarters in an old Wurlitzer organ factory, schedules are flexible.

"We all have pets, children, spouses, families, etc. When the unexpected occurs, we are extremely supportive and understanding, knowing the staff will not only get the job done but to get the job done well," says Boyd.

Giving back to the community is ingrained in this DMC's corporate culture. Among the organizations BBC supports are Feed the Need NOLA, with staff spending a day preparing, delivering and serving meals at local shelters. The team also participates in the annual International Live Events Association's Give Back project, providing meals for children in need. And last year, employees restored a home for a family that had been displaced since Hurricane Katrina hit in 2005.

The company has a unique way of recognizing staff: If someone is mentioned by a client in a post-event survey, they get to play the "BBC Spin the Wheel" game, which features prizes including cash, gift cards or even time off.  

Since they are based in a city known for great food, BBC often uses meal time to further its corporate culture. When celebrating a special occasion, such as bringing on someone new, or if senior management simply wants to reward the staff for going the extra mile on a program, the team is often treated to lunch or sweets.

At the end of each year, the entire team heads off to a day of pampering at a local spa, capped off with a celebratory holiday dinner at one of the city's outstanding restaurants.  

With BBC employees staying an average of six years in a business with notoriously high turnover rates, this firm's workplace culture appears to have paid off -- proving that a small firm can use big-company practices to keep its employees happy.