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by Michael J. Shapiro | January 01, 2011
Lead Retrieval & Contact Exchange

For 30 years, trade show lead retrieval primarily has been run by large registration companies using booth-bound devices to read bar codes or mag stripes on name badges. But new approaches are increasingly mobile and designed for a two-way exchange of information.

Bartizan Connects, a Yonkers, N.Y.-based lead-retrieval company, recently introduced iLeads, a mobile app for Apple's iOS devices. Using the app eliminates the need for scanning equipment or badge bar codes: Exhibitors can enter a badge number using the app on an iPhone, iPod touch or iPad, populating a web-based contact database managed by the exhibitor.


The Getyoo Clickey

 

Alternatively, a number of companies have released USB key devices (Mingle360's MingleStick, Poken and the Getyoo Clickey) that can automatically exchange contact information, which is then uploaded to a dedicated website. Carrying the small gadgets eliminates the compatibility issues raised by platform-dependent smartphone apps, such as Bump.


Other new products take advantage of the Near Field Communications protocol, such as the BCARD from Bethesda, Md.-based ITN International. The NFC protocol is used in Japan and some parts of Europe to pay for public transit or parking meters; in the case of the BCARD, a dedicated reader can record attendee info when the BCARD badge is held within one inch of the reader.

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The term "meetings technology" is broader than ever. Industry consultant Corbin Ball catalogs no fewer than 1,400 such products, across more than 40 categories, on his website (corbinball.com). To drill down to the essentials, we've selected and demystified today's hottest meetings technologies. These are the methods tech-savvy planners already are using to make their meetings more efficient and effective. Those who aren't should consider following their lead.

Mobile Apps Mobile technology is one of the hottest areas of development in any industry. Mobile applications will continue to change the way we meet and travel, and their influence will continue to grow. Global smartphone wholesale revenues were expected to hit $97.3 billion in 2010, according to New York City-based ABI Research -- a year-over-year jump of nearly 57 percent. ABI expects revenues to climb to more than $175 billion by 2015. As a fast-growing majority of planners and attendees have smartphones in hand, the opportunities for mobile meetings management and mobile event engagement will skyrocket.

On a basic level, mobile apps for events fall into two types: a web-based program that might be accessed through an Internet-enabled phone, iPod or tablet, or downloadable software that runs natively on a specific device. Of the latter, developers primarily are focusing on three operating systems: iOS, the Apple mobile operating system that powers the iPhone, iPod touch and iPad; Google's Android, an open operating system that runs on a fast-growing number of devices; and BlackBerry, those smartphones made by Research in Motion that long have been favored in the corporate world. But tech use is difficult to predict, and preferred mobile platforms could easily shift; Windows 7 apps, for instance, could grow in popularity over the coming year.

Developers debate the merits of native vs. mobile web apps, and some offer both. Web-based apps run on most Internet-enabled mobile devices, while device-specific downloadable apps can function even without a constant Internet connection -- important points to consider with respect to the size, location and venue of any given event.

How they are being used.
App development is occurring at breakneck speed, and potentially thousands could be of use to planners. MeetingApps.com is making efforts to list them all; as of press time, the site had catalogued nearly 1,000 different meeting apps, across 26 different categories, for the iOS alone. Also listed are a steadily growing number of meeting apps for the BlackBerry, and the site has plans to catalog Android apps as well.

Two categories of mobile apps are particularly relevant to meetings:

• Meetings management apps. These often are free and provide planners the ability to tap into web-based meeting platforms from their mobile devices while on-site or in transit. In many cases, the apps provide mobile access to a platform for which users already pay. In theory, a dedicated app might not be necessary for that, as long as planners have access to the Internet; but an app that provides a phone-friendly interface and optimizes the display for mobile-device viewing can make the difference between incredibly useful and utterly useless access while away from one's desk.

ootoWebs Mobile Meeting Binder appNewer platforms now are being built with the assumption that planners will be logging in from mobile devices. For example, ootoWeb, an attendee management and online registration platform, was released last summer. The "ooto" stands for "out of the office," and the platform was designed for mobile access: Sites are all optimized for mobile viewing, whether they offer log-in opportunities for planners to check attendee and housing information, or they are actual registration sites.

Attendees can register and pay from mobile devices just as easily as from their desktops. Apps for the iPhone and iPad are available free to ootoWeb subscribers (who currently pay $49 per month, per user, for the basic platform). The iPad app is designed to provide planners with immediate access to all of the data they might normally carry in paper form -- a Mobile Meeting Binder that potentially eliminates the need to carry traditional binders and folders.

• Meeting apps for attendees.
Think of these as "electronic event programs plus." These event-specific apps may be downloaded by attendees, nearly always for free, and can include all of the speaker, scheduling, seminar, keynote and attendee information, along with exhibit floor maps, that might be found in a printed program. Additional features could include everything from social-media platform links to attendee messaging or local restaurant listings. (See Checklist for tips on preparing the necessary data for a show app.)

Cost to the event manager depends on the features and the amount of customization required. Apps range from free (e.g., some are offered to groups by host hotels) to more than $30,000 (for major events that require a lot of multimedia functionality and customization). Prices are coming down, though, especially as developers get more event-app experience and can offer template-based, standardized options that don't require additional development. "That should really be driving the cost down," notes Minneapolis-based event technology consultant Samuel J. Smith. "It depends on what you want to do, but I don't think people should even be considering paying $30,000 and up unless the app is going to be doing video and getting you drinks."

App use is gaining traction among attendees, particularly when event producers market it well. Toronto-based 5Touch Solutions, which makes the EventMobi app, has seen 70 percent of attendees download the app at some tech shows, according to president and founder Bob Vaez, and an average 40 to 60 percent download rate overall. Those numbers have grown quickly, says Vaez; as they continue to grow, so too will opportunities to generate revenue from the apps through sponsorships and advertising. Continued...