December 01, 2001
Meetings & Conventions - Playing It Safe - December1 Current Issue
December 2001
Patrick Hynes has implemented new, tighter security measures at the Washington (D.C.) Convention Center. Closed-door policy: Patrick Hynes has implemented new, tighter security measures at the Washington (D.C.) Convention Center.
Playing It Safe

After a shocking lesson in vulnerability, now is the time to ramp up security

  Until Sept. 11, security was the issue people in the meetings industry didn’t want to talk about,” says Darryl Hartley-Leonard, CEO of PGI, an Arlington, Va.-based trade show, production and destination management firm. “Planners were not willing to embrace it in the past, thinking it was a negative issue and treating it, subsequently, as an afterthought.”

Of course, all that has changed. Now, security is a daily concern and a critical part of the planning process. Research conducted in mid-October by M&C found 89 percent of planners are at least somewhat concerned about the security of their meetings, conventions and events; 36 percent plan to increase safety measures at functions in the coming months. (click here for detailed survey results)

Many insiders agree security needs to be addressed and improved at all levels, even when it comes to the standards of personnel hired to protect others. “Some states, including Alabama, Colorado, Michigan and Nebraska, don’t have basic requirements for people to become security guards,” says Rick Werth, president of Nashville-based Event & Meeting Security Service. “We need national training and education standards for all the different categories of security.”

While some of the more serious concerns will take time to resolve, others have been readily addressed by suppliers and planners. M&C presents a roundup of measures available now or under development to ensure safer meetings, both in the United States and abroad.

Center stage
At convention centers across the country, security is anything but business as usual. Planners should find a sweeping number of changes aimed at tightening entrance policies, safety procedures and evacuation plans. Measures range from limiting dockyard and building access to no-parking zones and new ID requirements.

But the burden on the center only goes so far. Responsibility for the show itself, facility managers say, still rests with planners. They must be willing to increase their security budgets and develop detailed plans that directly address their show’s particulars.

“A convention center is not an airport. You can’t lock down the facility,” says Tom Smith, vice president of the Las Vegas Convention & Visitors Authority and manager of the Las Vegas Convention Center. “You can put five officers on a loading dock, but if none of the crates being unloaded is examined, what’s the point?”

Following are some areas of significant importance to consider.

Pre-con meetings. “It is now mandatory that senior show management meets with me,” says Patrick Hynes, director of facility operations for the Washington (D.C.) Convention Center and former deputy director of the federal Bureau of Alcohol, Tobacco and Firearms. “They will be given a copy of the emergency response plan, and we will go through it page by page.”

The meeting, says Hynes, is designed not only to let planners know what the center’s security personnel will be doing, but also what is expected of show management. The meeting culminates with a walk-through of the center’s evacuation routes and established safety zones.

At the San Diego Convention Center, pre-cons include not only the facility’s security, but also local law enforcement. “When clients come in, we coordinate with off-duty police and include them in our meetings,” says Carol Wallace, president and chief operating officer.

Marshaling yards. The Georgia World Congress Center in Atlanta has increased patrols at marshaling yards, the areas where trucks park before being unloaded at the facility, says John Smith, general manager.

The Washington Convention Center has instituted even tighter restrictions. Trucks at the center’s marshaling yards are inspected by security, then sealed with the center’s official seal. “When they arrive at our loading dock, they have to have an unbroken seal,” says Hynes.

Loading docks. As of Oct. 3, the Dallas Convention Center requires event producers to hire two uniformed police officers to supplement security at the loading dock. In addition, any private vehicles requiring entry into the area will be searched. “We are not going to have all those 18-wheelers on the dock without someone questioning them and asking what they are doing there,” says Tom Geer, supervisor of security operations.

Truck and worker searches. The Ernest N. Morial Convention Center in New Orleans has increased its scrutiny of workers and trucks entering the premises. “We already had random searches in place, but we have now stepped them up,” says Sam Lamar, public safety director. “We did that as a deterrent, to protect clients and customer merchandise.”

Inside access. Controls are heightened during exhibit setup, too. For instance, “No one is going to be allowed onto our catwalks indiscriminately,” says the Las Vegas center’s Tom Smith, who adds that exhibitors intending to hang elaborate banners and displays will have to rethink their designs.

Phone systems. San Diego installed more house phones throughout the center in order to reduce the access time to reach security, should anyone have a concern, says Wallace.

The Washington Convention Center changed its security number to 3333. “It is much easier to remember a repetitive number in an emergency situation,” says Hynes, who made the change in October. He also added more phones in the facility’s security command center to avoid the chance of busy signals.

Perimeter controls. Police patrols of convention center perimeters have been increased around the clock at most major facilities. Las Vegas even tightened security on the center’s roof.

Parking rules. “We often used to look the other way at cars in no-parking zones, but no more,” says John Smith in Atlanta. “Now that is being strictly enforced, and we are prohibiting parking in front of the center altogether.”

ID requirements. “We are now requiring all our people to wear their ID badges around the building,” says San Diego’s Wallace. “And when we have a client in-house, we are asking what their registration process is, because anyone without show ID will be challenged.”

Exhibitor requirements. Some convention centers, like Dallas, are tightening up scrutiny on load-in and load-out days. “All show managers and exhibitors will have to wear a different color armband every day. That way we can account for everyone,” says Geer. “Anyone without an armband will be asked to leave the building immediately.”

Planners’ part
For the new security measures at convention centers to really make a difference, planners will have to pull their weight. Some advice:

Budget the dollars. Good security does not come without a price. Unfortunately, say security experts, it is the last thing planners spend money on. “You can’t protect people in convention centers properly without a good heavy budget,” says Daniel Simmons, owner of Bowie, Md.-based Simmons Security, which annually handles 350 events nationwide. “Meeting planners always have asked for the cheapest price. Well, a local off-duty police officer won’t work for less than $25 an hour.”

Nearly one-third (31 percent) of meeting planners surveyed by M&C said they do plan to devote more budget dollars to security in the coming months.

Go for visibility. Two uniformed police officers guarding the entrance to a million-square-foot convention center realistically provide just a small measure of security. Still, their presence might deter unwanted guests, and it will go a long way in soothing jittery attendees. “Visibility gives attendees a greater comfort level,” says Don Ahl, director of safety and security for the Las Vegas Convention and Visitors Authority.

Spend wisely. Police dogs might look impressive, but are they really necessary? “A greater security presence does make convention-goers feel a little more secure,” says Lt. Curtis Williams of the Las Vegas Metropolitan Police’s Special Events Division. “But arbitrarily ordering 10 explosive-sniffing dogs is not feasible or cost-effective.”

Williams suggests planners first let the police make recommendations before presenting specific requests. “We know how to assess a show’s needs,” he says. “That’s our business. And we know our city and our resources.”

Communicate and cooperate. “The playing field and the rules have changed,” says Jason Chudnofsky, vice chairman of Key3Media Events, a Needham, Mass.-based firm that runs the Comdex and JavaOne technology trade shows. “Security is now a partnership. It is no longer a matter of who pays for what.” Chudnofsky, who strives for “Olympic-type security” for Comdex shows, says trade show managers and convention center staff will have to change how they operate and do a better job of working together. “We are both in the business of moving people, and we have a responsibility to give attendees a safe environment,” he says.

Insist on IDs. Convention centers increasingly are mandating that their personnel display photo ID at all times. “Since we are requiring our staff to carry credentials, we encourage show managers to adopt the same monitoring level with their attendees and exhibitors,” says John Smith.

Only 15 percent of planners surveyed by M&C were requiring photo ID before Sept. 11; another 17 percent expected to introduce that policy at future events.

Respect the greeters. The first line of defense at any convention center is the doorkeepers, lobby staff and those stationed at the foot of elevator banks, says San Diego’s Carol Wallace. “They are the eyes and ears of the convention center and can radio for uniformed backup if they feel there is a need.” She encourages planners to appreciate the role these ground-level workers play in the overall security of the convention center and suggests they introduce themselves and share a little information about their group before the start of the event.

On the hotel front
Security varies from hotel to hotel and even within chains. The two factors that determine the level of security a hotel delivers are the property’s location and the type of clientele it attracts. As such, what works for Wichita, Kan., will not suffice in downtown Chicago. And what can be expected at a hotel with a large casino operation would not be realistic for a small, upscale boutique property.

“Hotels treat security as a necessary but unwelcome overhead cost,” according to PGI’s Darryl Hartley-Leonard, who was formerly president, CEO and COO of Hyatt Hotels Corp. “At this point, security is as important as F&B and convention services. Those chains that demonstrate security is important to them are smart.”

Following Sept. 11, chains and independent properties have responded to security concerns in a number of ways.

Staff on alert. “The biggest thing and the most visible is that I have increased the awareness of the rest of the hotel’s staff,” says Tom Snell, director of safety and security for the 770-room Crowne Plaza Manhattan, in Times Square. “Instead of just the 30 people who directly work for me, I now have 500 pair of eyes on the lookout.”

Beefed-up patrols.“We have increased security patrols of parking lots and the inside of the hotels,” says Chad Callaghan, vice president of loss prevention for Bethesda, Md.-based Marriott International.

Car and baggage inspections. At some of Marriott’s properties, guests can expect to have their bags and the trunks of their cars inspected when they park on the hotel’s premises.

“These are hotels we have designated a ‘condition-red’ threat, either because they are dealing with a high-profile group or they are adjacent to an area that we believe holds a greater level of threat,” says Callaghan. Hotels hosting military groups, for instance, would be moved to a red status for the duration of the meeting. “The status we give a hotel is ever-changing,” Callaghan says.

Retrained security. “We have gone over all security and evacuation procedures with our staff. We have refreshed everyone,” says Linda Florence, assistant director of security for The Venetian Resort Hotel Casino in Las Vegas. The hotel has a full-time security staff of 180.

X-ray machines. The upscale Waldorf=Astoria Hotel on Manhattan’s Upper East Side is taking great pains to make sure nothing passes through its doors unchecked. Everything from housekeeping supplies to alcohol deliveries is scanned.

ID required. “You can’t get into this building without a picture ID and workplace identification and they have to match,” says Tom Snell. Likewise, guests must show a room key to be allowed into elevators that access guest floors at the Crowne Plaza Manhattan.

According to Callaghan, Marriott is considering allowing only registered guests in its hotel lobbies, but the rule can be difficult to enforce chainwide. “It is a lot easier to do something like that if there are a limited number of access points at a particular hotel, such as city hotels,” he says. “It just will not be possible for every hotel.”Staff photo IDs are mandatory at any hotel with a condition-red status, adds Callaghan.

Restricted deliveries. At the 731-room Le Parker Méridien on New York City’s West Side, special attention is being given to mail arriving via messenger. “We won’t accept anything without a return address, and the messenger delivering the envelope or package must have photo ID,” says Brendon McDonough, director of security, who manages a staff of 22.

“We also are telling meeting attendees they will have to come down and identify the deliverer and claim the package themselves, or it will not be accepted” a process, Mcdonough admits, that can be very time-consuming but has become an important security mandate of the hotel.

Emergency plans revisited. According to Callaghan, managers at all Marriott hotels have been asked to open the lines of communication with local uniformed agencies. “We want the police and fire departments to take another look at our properties’ evacuation and fire plans,” he says.

Going abroad
While terrorism is top of mind today, areas of reasonable concern are much broader than issues related to current events. During an incentive program to Venezuela last year, two participants and a guide, while fishing near the border of Colombia, were kidnapped by local guerrillas.

Thankfully, the hostages were released after their firm paid a huge ransom. However, “If a modicum of research had been done, the situation could have been avoided,” says Chris Marquet, senior managing director for Kroll Inc., a global risk consulting firm headquartered in New York City.

The following precautions can help minimize risks associated with international meetings. Many of these same precautions apply to domestic security as well.

Ask questions. Planners should consult with relevant departments within their own firms, such as security, legal, risk management, corporate travel and human resources, to discuss potential problems, advises Marquet.

Do the research. Quick and inexpensive ways to research a country’s safety include contacting the U.S. State Department’s hotline and Web site (202-647-5225;, which contain travel warnings and advisories on global hot spots. Kroll creates custom advisories of global destinations for companies. The firm also publishes two-page security updates for 300 cities around the world ($19.95 each; 800-824-7502).

Hire help. Private security consultants can be enlisted to conduct risk assessments when companies don’t have internal expertise. Such services generally are billed on a per-meeting or per-task fee. Consultants also can create evacuation and contingency plans for groups.

Share information. It’s imperative that companies provide everyone involved in the security of the group or event (airline, hotel, facility, security consultant, etc.) a profile of their firm, including any factors that could attract trouble, says security expert Rick Werth. “I want to know the type of business it is, things like if they’ve recently had layoffs, whether they do animal testing, etc.,” he says. “We have a whole checklist we go through with clients to make sure we know the potential risks, so we can recommend and provide the proper level of security.”

Keep a low profile. When traveling outside the United States, the lower the profile a group keeps, the better, says Marquet. That means no welcome banners at airports and no company logo shirts, hats or signs at the property or on buses. “They’re not a problem in the U.S., but in countries that may harbor terrorists, such items might draw unwelcome attention to the group and their nationality,” he says.

Brief attendees. Make sure they are aware of any sections of town they should avoid or any behaviors they should not display in that country. Hiring an escort or guide who speaks the local language and knows the local customs can be invaluable, says Marquet.

Chose safer bets. While no destination is 100 percent safe, Werth says some are outstanding in terms of security awareness and the quality of security professionals. He gives high marks in this regard to both the United Kingdom and Switzerland. “In both countries, contract security guards are paid real living wages $18 to $30 per hour and they approach their jobs as career professionals,” he says.

Consider comfort level. Some companies are going so far as to hire bodyguards to accompany groups on flights, says Werth. “One firm had staff who wouldn’t travel to Europe and Thailand in the aftermath of Sept. 11. They called me and said, ‘We want our people to travel, and we want them to feel safe. This is what we need to do right now.’”

Into the air
Historically, airlines have bragged that flying is the safest way to travel. That statistic hasn’t changed since the crash of four aircraft on Sept. 11 and another on Nov. 12, but the image of airlines as a safe and quick alternative to driving has been radically marred.

With terrorist threats still in the public radar, the airline industry is facing a myriad of security concerns, and logical solutions, some argue, are hampered by bureaucracy.

“It’s a problem in the way we’re organized,” says Dr. Tom Hartwick, a Seattle-based government adviser on airport security. “We have airport authorities, security companies, local authorities. Congress allocates money 10 cents at a time, and so they’re involved, too. It’s a ghastly mess.”

It’s a mess that is likely to take some time to correct as the government renews its push for centralization. In late November, Congress passed a bill that requires the federal government to hire 28,000 employees within the next year to screen travelers and baggage at the nation’s airports. The decision followed criticism over security lapses, including an incident at Chicago’s O’Hare International Airport, where a man passed through security checks with seven knives and a stun gun stowed in his bag.

While other improvements are yet to be determined, some new security measures were implemented almost immediately after Sept. 11, and many more are in the works.

Bag and ID checks. Carry-on luggage has been limited to one bag. Bags are inspected at greater frequency (causing longer lines at airports). Box cutters and knives, among other potential weapons, have been banned from the cabin. Passengers also have been prevented from taking aboard items less likely to be weapons, such as fingernail clippers and scissors. Identification, already required at check-in, is now checked at several stages before boarding the plane.

Reinforced cockpit doors. As of November, most carriers had finished reinforcing cockpit doors with deadbolts or crossbars.

Armed and watching. The National Guard has deployed 6,000 service members in 366 of the nation’s 422 airports. In mid-November, the government pledged to increase that number by 25 percent during the holiday season.

Along for the ride. The Federal Aviation Administration has actively recruited for its Federal Air Marshal program, which puts armed, plainclothes agents aboard commercial flights. Though the Administration has been reluctant to name the number of such operatives currently in service, reports of marshals diverting flights confirm their presence aboard.

Armed and flying. Two domestic carriers, United Airlines and Phoenix-based regional carrier Mesa Air, have announced plans to arm their pilots with taser stun guns, which can incapacitate an attacker without damaging the plane, although federal regulations currently specify that no weapons can be taken onboard by anyone other than FAA-certified air marshals. Both carriers expected to get FAA approval to utilize the tasers, but the agency remained noncommittal on the issue as of late November.

Not all carriers want to go the taser route. “We feel that weapons add another element of risk,” says a spokesperson for Continental Airlines, adding, “So, we are working with our crews and the FAA on different training.”

Only you. The FAA is examining other new security measures. As part of that effort, Secretary of Transportation Norman Mineta created a $20 million grant program specifically to “develop new technologies for heightened airport security.” Among the changes in store for airports are new detection and identification devices, particularly biometric devices, which measure biological “inalterables,” like a fingerprint or retina. Face-recognition technology, which scans video footage for the faces of suspected criminals, is one of the more controversial biometric devices being considered. Already some cities have installed the systems on selected street corners and in stadiums, public parks and, most recently, airports.

Proponents argue such devices might have stopped at least some of the hijackers from boarding planes on Sept. 11.

“Our technology does not rely on the superficial features of your face,” explains Dr. Joseph Atick, the Chairman and CEO of Minnetonka, Minn.-based Visionics. “You can put on a beard, but that won’t change how far your eyes are apart from your cheekbone.” Yet, face-recognition is not 100 percent accurate, Atick admits. The technology received negative press prior to Sept. 11 from civil liberties groups after at least one person was wrongly identified by a Visionics competitor.

Revealing all. Equally controversial though less imminent is Billerica, Mass.-based American Science and Engineering’s BodySearch scanner, which can see through clothing to reveal weapons such as ceramic knives and plastic guns. As Hartwick notes, “The major issue here is going to be civil liberties, because these machines basically undress you.”

ID and beyond. Numerous other ideas, including the issuance of a voluntary national ID card, have been thrown into the pot; civil liberties groups, including the American Civil Liberties Union and the Electronic Privacy Information Center, have expressed serious concerns about such measures as well.

Accepting inconvenience. Finding a line between the sufficient and the intrusive to deter terrorist acts is one of the bigger challenges facing the FAA, as airlines seek to reassure the public of their safety without making boarding a plane the equivalent of running a gauntlet. According to recent research by J.D. Power & Associates and Yahoo!, 83 percent of flyers are willing to extend the check-in process at airports if they feel that their overall safety is increased. Half of the travelers polled are willing to accept a security tax on each ticket. Indeed, some passengers already have begun to pay an additional cost for safety.

A security charge for domestic flights, hastily approved by Congress in November, is uniform: $2.50 to a maximum of $5 per trip. Foreign carriers, including Air Canada, Alitalia and Lufthansa, levy surcharges ranging between $2 and $8 for each carrier taken en route.

Gus Kontopuls

What is important when selecting security to work an event? fGus Kontopuls, chairman of San Diego-based Elite Show Services and a lecturer at the Center for Police Organizational Studies, offers the following advice.

Local connections. Security should be familiar with the facility and have a working relationship with the local law enforcement and fire departments. It is critical to know the chain of command in an emergency.”

Common sense. “At the very least, you need people who can remain calm and direct others not people who will yell ‘fire’ and incite panic.”

Basic training. “They need to know how to use the necessary equipment, like metal detectors, hand wands, two-way radios and rolling mirrors for checking under cars. They should also be trained in safety awareness they have to know you don’t shake a ticking package.”

Ready resources. “Catastrophes don’t give warning. Can the company send in retired police, ex-CIA and FBI agents or fire marshals on short notice if needed?”

The right price. “Expect to pay $14 to $18 per hour for an unarmed, entry-level guard; $18 to $24 for an unarmed guard with supervisory training; $30 or more for weapons-licensed ex-law enforcement or ex-military personnel. You don’t want just anyone guarding your attendees simply because they have a license to carry a gun.”


Sizing up a hotel’s security operation is “like going on an intelligence mission,” says Richard Hudak, director of security for New York City-based Loews Hotels. Hudak, a former FBI agent and founder of Resort Security International (, advises planners to ask questions, then do some sleuthing to confirm the answers. Areas to address:

What is covered in the hotel’s written security plan? Review the plan with the director of security.

What type of ID do employees wear?

Will the hotel provide a two-way radio for communication with the security command center during the event?

Are all hotel entrance and exit points monitored by security officers or via closed-circuit television?

Is the employee entrance monitored, and are access controls enforced?

How many security officers are on duty between midnight and 7:00 a.m.?

Are fire stairwells well lighted, well marked and clutter-free?

Is an “emergency response team” in place, giving all hotel staff members a specific responsibility in a crisis?

Are parking areas well lighted, patrolled by uniformed guards and equipped with an intercom system?

Are guest floors patrolled?

Is an evacuation plan in place? At what point it is implemented?

Do house phones prohibit direct dialing to guest rooms? All calls should go through the operator.

Can locks to meeting rooms be rekeyed or changed?

Is access through all meeting room back entrances restricted?

Is lobby security visible at all times?

Cheryl-Anne Sturken

Walt Disney World

Disney’s theme parks are synonymous with magic, escapism and increasingly safety and security. Perhaps it’s a sign of the times that Disney officials are for the first time talking openly about ensuring the well-being of visitors.

Security measures at all Disney facilities have been heightened in the aftermath of Sept. 11, according to George Aguel, senior vice president and general manager, resort/park sales and services, Walt Disney World. Visitors will notice an increased presence of uniformed security at the gates, and all bags are checked before guests enter the parks. Plainclothes security guards are stationed at resorts.

At the Florida facilities, in addition to the in-house security force, the Orange County Sheriff’s Office stations 20 sheriff’s deputies on-site at all times. For meetings, planners may choose to hire a third-party company or bring their own security personnel to work with the Disney team.

“We have had comprehensive evacuation plans in place for many years,” says Aguel. In fact, Walt Disney World’s theme parks were evacuated on Sept. 11, as well as on two earlier occasions due to approaching hurricanes.

Disney also conducts background checks on all potential “cast members” (employees) before they are hired, a policy that existed prior to Sept. 11, says Aguel.


Making Changes for Safety's Sake

An M&C survey conducted Oct. 16-22 found that 89 percent of corporate and association planners are “somewhat” or “very” concerned about security at their meetings and conventions. Of the 525 respondents to the e-mail poll, 36 percent plan to step up security at events within the next six months. Slightly fewer, 31 percent, expect to increase their budgets for security purposes. Among specific safety measures planners will introduce at future events, 17 percent will require attendees to show photo ID. Another 15 percent of respondents were already checking photo IDs at events prior to Sept. 11.

Stepping Up Security
Security measures implemented after Sept. 11 Revised or developed an emergency evacuation plan 27% Changed location of a meeting due to security concerns 17% Actions planners expect to take in the next six months Increase security at meetings or conventions 36% Increase budget for security 31% Taking Precautions
Security measures planners were using prior to Sept. 11 or now plan to implement at future events   Already UsePlan to IntroduceHire uniformed security 43% 5% Require photo ID 15% 17% Hire plainclothes officers 14% 10% Hire uniformed police 12% 10% Employ police dogs 1% 6% Install metal detectors or use wands 1% 6% New Site-Selection Criteria
Actions planners expect to take when selecting meeting sites in the coming months Avoid international locations 37% Choose sites accessible by ground transit 27% Plan virtual meetings 22% Avoid major cities 11% Source: Survey of 525 planners conducted Oct. 16-22 by Meetings & Conventions SECURITY, U.K.- STYLE
QEII CentreDue to long-running tensions associated with Northern Ireland, the United Kingdom is a country familiar with terrorist attacks. Thus, security was a top priority in the 1987 design of London’s Queen Elizabeth II Conference Centre, where many high-level government meetings, as well as corporate functions, are staged.

The building is surrounded by a “dry moat” or ditch designed for protection against car or truck bombs. Many rooms and function spaces feature bulletproof glass windows, and the building’s exterior is considered bomb-proof. Airport-style X-ray units can be used to screen anyone entering the facility, along with their belongings. Loading facilities are patrolled by security guards round-the-clock.

In-house security personnel wear uniforms, but they generally are not armed, says Stephen Norcliffe, the QEII’s commercial director. “If clients want to hire additional security guards they can, but they must work with one of the security firms we have approved,” says Norcliffe.

The QEII also notifies Scotland Yard (the U.K.’s FBI) of all upcoming meetings and events. If anything seems high-risk, the Yard sends its own personnel on-site, whether or not the planner requests their presence.

Even with these measures in place, no facility is completely safe. “We can make sure no one brings in weapons, but we can’t scan the minds of every person who comes in here,” Norcliffe says. “If they want to cause harm, they will. That’s the reality of what we’re dealing with in these times.”


A wealth of material is available online to planners looking to bolster their security efforts. Some helpful sites to visit:
The Building Owners and Management Association International offers an online resource center with plans for how a facility should handle airplane collisions, fire threats and terrorist bombings.
The National Safety Council also has detailed emergency response plans on its Web site.
This site has extensive government links offering suggested protective measures against terrorist attacks.
The American Society for Industrial Security offers safety tips, including how to handle biohazard threats.
The Federal Aviation Administration posts regular updates on the airline industry and new security measures.
The National Air Traffic Controllers Association site displays real-time updates on flight delays.


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