by Michael J. Shapiro | June 21, 2018
The top two or three floors of a hotel under construction in Cancún collapsed yesterday, injuring six workers, according to local reports. The property, in the Puerta del Mar development, had been scheduled to open as the Sunscape Star Cancún in December 2018. The 278-room hotel now will open at the end of March 2019, according to AMResorts, which handles marketing, sales and operations for the property. 
AMResorts executives are in contact with the resort's owner and the construction company regarding an investigation into the matter, according to a letter from Colette Baruth, AMResorts senior vice president of marketing, sales and distribution. 
"Safety is our top priority," Baruth wrote. "Therefore, we will be delaying the opening of Sunscape Star Cancún until March 31, 2019. This will allow the appropriate amount of time for the owners, developers and construction company to conduct an in-depth investigation, providing confidence that guests will be welcomed into a protected and reliable structure upon opening."
According to the newspaper El Universal, residents of a nearby condominium complex had been protesting the hotel's construction, as the site had originally been zoned for residential use. The hotel project was authorized by officials despite exceeding the originally approved height and room-unit density of the previously planned residential project.
AMResorts announced alternative options for those who have already booked the hotel based on the intended opening date. Subject to availability, affected guests can move to Dreams Sands Cancún Resort & Spa, Now Jade Riviera Cancún or Now Sapphire Riviera Cancún. Guests will receive a complimentary return stay to the Sunscape Star for the same number of nights as they originally booked, valid for one year from the originally booked arrival date.
AMResorts will continue to share information and updates as they become available, added Baruth.