by Lisa A. Grimaldi | June 05, 2013

The 2,000-room New York Hilton Midtown will stop offering room service in August. In its stead, the property is opening a new self-service option called Herb n' Kitchen, a gourmet food market with ready-made items. A spokesperson for the hotel cited declining demand for room service as the reason. "This offering is currently unique to New York Hilton Midtown and we have no plans to roll out the initiative more broadly," the spokesperson added. "Each property is unique and any such decisions to eliminate room service would be made on a property-by-property basis, if we determine that it would allow us to meet the needs of our guests more effectively." Fifty-five room-service employees are affected by this decision, about which the spokesperson said, "We are currently engaged in discussions with the union on this matter. The staffing needs of this new concept are still being evaluated. We are committed to placing qualified employees in alternate positions within the hotel, where possible, and will offer severance options to individuals who are eligible for this alternative."