Kirkland, Wash.-based Noble House Hotels & Resorts
has issued a statement saying it has identified a security breach at several of its hotels. The company said it was alerted to the issue by calls from guests who saw unauthorized charges on the statements for the cards they used at some of its properties. "Through our investigation, Noble House learned that malware may have been installed on payment-processing systems that potentially affected cards swiped at the following properties," the statement read.
Those hotels are:
Portofino Hotel and Marina, Redondo Beach, Calif., from April 3, 2015 to Aug. 11, 2015;
The Edgewater, Seattle, Wash., from Dec. 29, 2014 to Aug. 11, 2015;
Little Palm Island Resort and Spa, Florida Keys, Fla., from Dec. 29, 2014 to May 22, 2015;
Mountain Lodge Telluride, Telluride, Colo., from Dec. 29, 2014 to May 27, 2015;
Ocean Key Resort and Spa, Key West, Fla., from Dec. 29, 2014 to Aug. 6, 2015; and
River Terrace Inn, Napa, Calif., from Dec. 29, 2014 to Aug. 11, 2015.
The information potentially compromised by the malware involves data found in the magnetic stripe on payment cards, which includes the cardholder name, card number, expiration date, and CVV number.
The company notified all affected guests for whom it had contact information. Because it did not have contact information for all guests at the hotels that were hacked, the company is asking all guests of those properties, over those dates, to review their credit card statements carefully and to take action with their banks and to contact the hotel company.
Noble House said it has been working with a computer security firm to review its security measures and to look for ways to enhance them. If you have any questions regarding this incident, call (888) 287-9902, Monday through Friday between 9 a.m. and 9 p.m. EST.
Read the hotel company's full statement here