by Lisa Grimaldi | June 16, 2010

A study conducted by the Forum for People Performance Management and Measurement, a research center affiliated with Northwestern University, reveals that programs that reward bank employees for effectively handling customer-service issues above and beyond normal job requirements are more effective than conventional employee-recognition and incentive programs. The study is based on personal interviews and a survey of more than 3,500 Canadian charter-bank employees. To view a white paper on the study, click here