by Lisa A. Grimaldi | September 25, 2017
Transportation regulators for the city of London won't renew Uber's license to operate in the British capital when it expires Sept. 30 because "It may be endangering public safety and security." The organization said it "considers that Uber's approach and conduct demonstrate a lack of corporate responsibility in relation to a number of issues which have potential public safety and security implications," and pointed to instances where Uber failed to report serious criminal offences.
Uber, which has been besieged by scandals and management issues, said it will appeal the decision, during which time it can continue operating; the app-based car service firm has 3.5 million passengers and 40,000 drivers in the city. It also issued a statement to its users and launched an online petition to reverse the decision. In an open letter, Uber CEO Dara Khosrowshahi apologized for the company's mistakes in London and promised to change. "While Uber has revolutionized the way people move in cities around the world, it's equally true that we've got things wrong along the way," he wrote. "On behalf of everyone at Uber globally, I apologize for the mistakes we've made. We will appeal [against] the decision on behalf of millions of Londoners, but we do so with the knowledge that we must also change."
London Mayor Sadiq Khan said he welcomed Khosrowshahi's apology, according to press reports: "Obviously, I am pleased that he has acknowledged the issues that Uber faces in London. Even though there is a legal process in place, I have asked Transport of London to make themselves available to meet with him."