by Michael J. Shapiro | July 03, 2012

 Philadelphia's Pennsylvania Convention Center eliminated its 8 percent labor-management fee as of Sunday, July 1, a move that was announced in April. Other customer-service enhancements at the convention center include mandatory hospitality training of workers, which will be completed this week; a new customer-service booth on the show floor, and increased transparency of labor rates and hours. Labor rates soon will be posted online at Other changes, based on suggestions from customers, include a new dedicated break area for workers and a ban on workers using mobile devices or cell phones on the show floor. "While these short-term changes are a good start, we continue to work on a number of longer-term projects to improve the level of satisfaction of our customers," said Ahmeenah Young, president and CEO of the Pennsylvania Convention Center Authority, in a statement.