by Michael J. Shapiro | November 02, 2018
The Radisson Rewards loyalty program is the latest travel-industry platform to suffer a data breach. Radisson first became aware of the infiltration Oct. 1 and immediately revoked access from the unauthorized party and began an investigation. The hotel company began notifying potentially affected Radisson Rewards members this week; according to a statement, it is believed only a small number of members were affected.
Members should also be relieved to know that neither credit-card information nor passwords were compromised, nor were previous or future hotel reservations. At-risk data included member name, address (including country of residence), email address; in some cases, company name, phone number, Radisson Rewards member number and any frequent-flyer numbers on file were also vulnerable.
Members believed to be affected should have received email notification Oct. 30 or 31. Radisson said the overall risk is low, but all Rewards members should monitor their accounts for any suspicious activity. And as always, they should be on the alert for phishing attacks from those claiming to be representing the loyalty program; Radisson Rewards said it will not ever request passwords or user information in an email.
Radisson Rewards for Business members should likewise have received emails from the company this week if their individual information was exposed; Rewards for Business members do not need to notify their client lists, as no association between Rewards for Business members and their clients was exposed.
Radisson hotel guests should note that the breach only affected the Radisson Rewards platform, and general guest data was not put at risk.
"Radisson Rewards takes this incident very seriously and is conducting an ongoing extensive investigation into the incident to help prevent data privacy incidents from happening again in the future," noted the official statement.
Radisson Rewards members in the United States and Canada can contact (888) 288 8889 with any questions. Contact numbers for other regions may be found here.