by Morton D. Rosenbaum | November 01, 2005

SmithBucklin Promotes Finnegan and Goecke

Katie Finnegan and Lisa Goecke, formerly coordinators of the convention and trade show services unit at Chicago-based association management company SmithBucklin, have both been promoted to senior coordinators.

Bob Brown is now the executive director and general manager of the Ontario (Calif.) Convention & Visitors Bureau. 
Nicole Honeywood joins the Baltimore Area Convention & Visitors Bureau as director of convention services. The CVB also has a new convention services manager, Sheila Mires, and a new Chicago regional sales manager, Norma J. Taylor, CMP.
Michael Krouse, CMP, is working at LA Inc., The Convention and Visitors Bureau, as vice president, convention sales. 
Tynette Lynch is now director of sales and marketing for Hoover, Ala.’s Wynfrey Hotel at Riverchase Galleria.
Kathy Markarian was named associate director of sales at the Millennium Biltmore Hotel, Los Angeles. She joins new sales managers Poleng Hong, Michael Markarians, Scott Robbins and Georgina Zizzo. Frances Liou is catering and events manager.
Blair Maury has been hired as the Arlington, Va.-based national sales manager for Conferon Global Services. 
Mary McCarthy has been named Shangri-La Hotels and Resorts’ director of sales for the Eastern U.S. and Canada.
Maurice McCloney has been hired by the Austin Convention and Visitors Bureau as sales manager with a focus on African-American groups.
Kevin M. McNally, CMP, has been named director of convention services at the Sheraton Boston Hotel & Towers. 
Carl Schmehl is the new creative director of Shackman Events, the special events arm of New York City destination management company Shackman Associates International. 
Vicki Walker is the new director of sales and marketing at Charlottesville, Va.’s Boar’s Head Inn. 
William Wilkins III has been appointed sales representative for Belmont, Mass.-based production and audiovisual company Bluefin Events.

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Janice Telstar"Like a lot of people in my age bracket, I kind of fell into CVB  work. Once I realized how exciting it was, I was hooked."

After working for 19 years (and five departments) at the Philadelphia Convention & Visitors Bureau, Janice Telstar, assistant director of convention services, was named president of the Princeton Junction, N.J.-based Association for Convention Operations Management this year. M&C asked Telstar about her humble beginnings and everything since.

So how did this career start? I was working as an administrative assistant in the communications department.  Like a lot of people in my age bracket, I kind of fell into CVB work. Once I realized how exciting it was, I was hooked.

What should planners know about convention services managers? Just to expect the best, and consider the CSM an extension of their staff. Half of our job is making our clients aware of how valuable we can be. At Philly, we’re always increasing the level of service we’re providing.

For example? We had a huge meeting in town with an Earth, Wind & Fire concert planned on the parkway. When a tremendous storm came through the region that day, our client called at noon asking if I could secure 8,000 rain ponchos. They didn’t all look alike, and some of them had other corporate logos on them, but the ponchos were there.

On the subject of storms, how is ACOM aiding the Katrina relief project? Of course, we’re linking our website to the Professional Convention Management Association’s relief fund. On top of that, we’re working on a more personalized ACOM fund so that our affected members we’re talking 25 to 35 people will get some extra cash around the holidays this year.