by Terence Baker | December 01, 2006

Michael J. Dimond
The hotel industry has grown up and is more professional.

Michael J. Dimond, CHSE, is senior vice president of marketing at the 700-room Broadmoor in Colorado Springs, Colo., but he will retire on Jan. 1 after 45 eventful years in the hospitality business. He plans to divide his time between homes in Colorado Springs and Nashville.

What are some career highlights? I spent 20 or so years at the Gaylord Opryland Hotel & Convention Center in Nashville, helping to brand and position the hotel and to turn what was a second-tier city into a major convention destination. Also, I was the second salesperson ever to be hired by Hyatt Corp. Those times were fun, but overall, it is the journey that counts, not the destination.

What was your first job in the industry? I was a busboy at a Holiday Inn in Dayton, Ohio, where I went to college. In the early 1960s, Holiday Inns were all roadside motels, but I could see that the whole industry was taking off. I also had the good fortune to meet Bill Hughes, who for many years was a senior vice president at Hyatt. I consider him my mentor, and we remain friends.

How has the industry changed? The biggest improvement is in marketing. The hotel industry has grown up and is more professional. Everybody realizes that nothing happens without a good game plan.

Any regrets? No. I never lost my passion, and I have left The Broadmoor in the capable hands of my successor, John Washko. I will remain somehow involved in the hotel, but I also plan to write a book about my experiences.