Meetings Concierge, Hyatt Regency Calgary
Things are usually hopping at the 355-room Hyatt Regency Calgary in Alberta, Canada, and at the center of it all is Jay Butcher, who holds the post of meetings concierge. He oversees more than 33,000 square feet of meeting space, including a 13,500-square-foot ballroom, and also works with planners and attendees involved with the connecting TELUS Convention Centre. M&C recently chatted with Butcher to find out more about his duties.
How best do you describe your position as meetings concierge? I sometimes refer to it as being a personal assistant extraordinaire. In general, I try to provide a high level of customer service for our meeting planners, on-site contacts or any guest of the hotel, while ensuring that they all have a positive and memorable experience while with us. On a practical level my role is to be ready to solve any problem of any nature, no matter the hour, to assist our clients. My cell phone is on and ready for action 24/7.
What are some of the more unusual requests you get on the job? On more than one occasion, a young planner has asked me to try to find them a cute dinner date. Then there was the time a busy planner ripped a hole in her panty hose and asked if I could possibly go buy her a pair. I ran out to the store only to discover that I had no idea what particular kind or size to buy and had to call back at the property to get a female employee's input. Things like that are what keep you on your toes!
What do you like to do in your spare time? I spend most of my summer golfing and, living in Calgary and being so close to the mountains, snowboarding and skiing in winter. I travel as much as possible to see sporting events. Recently I was in Chicago, where I saw some baseball and attended my first NFL game.
On the Move
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