by Allen J. Sheinman | January 01, 2013

Jay Butcher

Meetings Concierge, Hyatt Regency Calgary

Things are usually hopping at the 355-room Hyatt Regency Calgary in Alberta, Canada, and at the center of it all is Jay Butcher, who holds the post of meetings concierge. He oversees more than 33,000 square feet of meeting space, including a 13,500-square-foot ballroom, and also works with planners and attendees involved with the connecting TELUS Convention Centre. M&C recently chatted with Butcher to find out more about his duties.  

How best do you describe your position as meetings concierge? I sometimes refer to it as being a personal assistant extraordinaire. In general, I try to provide a high level of customer service for our meeting planners, on-site contacts or any guest of the hotel, while ensuring that they all have a positive and memorable experience while with us. On a practical level my role is to be ready to solve any problem of any nature, no matter the hour, to assist our clients. My cell phone is on and ready for action 24/7.

What are some of the more unusual requests you get on the job? On more than one occasion, a young planner has asked me to try to find them a cute dinner date. Then there was the time a busy planner ripped a hole in her panty hose and asked if I could possibly go buy her a pair. I ran out to the store only to discover that I had no idea what particular kind or size to buy and had to call back at the property to get a female employee's input. Things like that are what keep you on your toes!

What do you like to do in your spare time? I spend most of my summer golfing and, living in Calgary and being so close to the mountains, snowboarding and skiing in winter. I travel as much as possible to see sporting events. Recently I was in Chicago, where I saw some baseball and attended my first NFL game. 




On the Move

Hotels & Other Venues

Kristen Clanton

At the LeGrand Center conference facility in Shelby, N.C., Kristen Clanton has been named planning manager.

Diana Delgado

Diana Delgado
has been appointed director of sales and marketing at the 153-room Pan Pacific Hotel Seattle.

Amanda Flangas

At the 1,600-room John Ascuaga's Nugget Casino Resort in Sparks, Nev., Amanda Flangas has been promoted to executive vice president of sales.

Aaron Miyakawa

At the 578-room Hawaii Prince Hotel Waikiki in Honolulu, Aaron Miyakawa has been promoted to director of restaurants and special events.

Susan H. Penman

Susan H. Penman has been named director of group sales at the 415-room Fairmont Washington, D.C., Georgetown.

Jeff Segan

At the 1,740-room Beau Rivage Resort & Casino in Biloxi, Miss., Jeff Segan is the new vice president of hotel operations.

Tina Wiese

Tina Wiese has been named  director of group sales at the 687-room Fairmont Chicago, Millennium Park.


Alison Best

Alison Best has been hired as president and chief executive officer for Visit Oakland in California. Best most recently held executive positions at the Santa Monica (Calif.) Convention and Visitors Bureau.

Angela K. Cor­vello

VisitPittsburgh, the official tourism promotion agency for Pittsburgh and Allegheny County, has appointed Angela K. Corvello director, convention sales.

Ronald M. Melton

Visit Baltimore has appointed Ronald M. Melton chief operating officer. Melton has more than 25 years of experience in the hospitality industry.

Gregg M. Mervis

Gregg M. Mervis has been named president and chief executive officer of the Akron/Summit (Ohio) Convention & Visitors Bureau.

Jamie Rice

At the Greater Raleigh (N.C.) Convention and Visitors Bureau, Jamie Rice has been appointed regional director of national accounts for the Washington, D.C., area market.

Robert Thibault

At the Greater Palm Springs (Calif.) Convention and Visitors Bureau, Robert Thibault has been named vice president of marketing.