The room is too cold. The chicken is dry. The beds are too soft. Such complaints are raised regularly by meeting attendees -- who look to the planner to resolve all. Of 146 respondents to a recent M&C Research survey, 9 percent say they are constantly fielding gripes on-site, and another 65 receive complaints occasionally.
Room temperature is the biggest pet peeve of meeting-goers; 82 percent of survey respondents cite this as a category where most complaints fall.
Planners are adept at resolving issues: Just 2 percent say they rarely are able to appease miffed attendees.
Beyond responding to unsolicited gripes, most planners actively seek feedback from meeting-goers. In fact, 76 percent ask specific questions about all aspects of a meeting, while another 16 percent ask general questions about satisfaction.