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by By Loren G. Edelstein | May 01, 2010

NLR0510 Side chartThe room is too cold. The chicken is dry. The beds are too soft. Such complaints are raised regularly by meeting attendees -- who look to the planner to resolve all. Of 146 respondents to a recent M&C Research survey, 9 percent say they are constantly fielding gripes on-site, and another 65 receive complaints occasionally.

Room temperature is the biggest pet peeve of meeting-goers; 82 percent of survey respondents cite this as a category where most complaints fall.  

Planners are adept at resolving issues: Just 2 percent say they rarely are able to appease miffed attendees.

Beyond responding to unsolicited gripes, most planners actively seek feedback from meeting-goers. In fact, 76 percent ask specific questions about all aspects of a meeting, while another 16 percent ask general questions about satisfaction.

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