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by Loren G. Edelstein | August 01, 2013
By the Numbers
69% say an on-site grab-and-go food outlet would satisfy their needs if room service was not offered.

21% report that many of their attendees rely on room service.

69% say the on-site planning staff always or often relies on room service while running a meeting.

28% don't consider the availability of room service -- or lack thereof -- to be an important factor in the selection process.
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The recent decision by the 2,000-room Hilton New York Midtown to discontinue room service (click here for more) generated lots of buzz among meeting professionals. This month's survey offers a closer look at how important that amenity is to those who use full-service properties for their groups. For 28 percent, such a move would be a deal-breaker; another 44 percent would be less likely to book a full-service property that didn't offer room service. For respondents' additional thoughts on this hot topic, go here.