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by By Sarah J.F. Braley | October 01, 2010

Closed Pockets chartThe tightening of the budget belt has caused many planners to cut back on the gratuities they distribute at meetings. According to a recent M&C Research poll, 41 percent of 241 respondents are tipping less generously now than two years ago.

Tightfisted Accountability chartOf those who have trimmed gratuity spend, 57 percent blamed it on budget cuts, while 51 percent noted that more venues are including service charges, so they don't feel the need to tip, and 30 percent are less satisfied in general with the service they are getting.

Who on the venue's staff receives money or a gift varies widely. Seventy-eight percent of the respondents give nothing at all to directors of convention services, while 5 percent give them less than $20, 11 percent tip them $21 to $100, 3 percent give them $101 to $200, and 3 percent tip the director more than $200. About 40 percent of the planners surveyed don't tip convention services managers, while 20 percent hand these staffers between $101 and $200, and another 13 percent give them more than $200 for their good work.

For a summary of who gets what, including planners' tipping practices for F&B directors, catering directors, banquet managers, banquet captains, the head of housekeeping, the bell captain and the concierge, go to
mcmag.com/webexclusives.

 

Good Reasons chart