by Loren G. Edelstein | May 01, 2015

Planners generally are satisfied with the process of working with hotels before and during a meeting. Following the event, however, there's room for improvement, according to the 109 respondents to M&C's latest poll. How could hotels better meet planners' expectations? For a wealth of comments, go to mcmag.com/research.


In general, how satisfied are you with hotels before, during and after your meeting?

















After your meeting, how much feedback do you provide the hotel?


































Which hotel personnel typically are the most helpful to you in planning and executing your meeting?

















Which hotel personnel would you like to be more accessible to you?
















In which of the following areas do problems often arise?
















Source: M&C Research survey of 109 meeting professionals   

* See additional comments at mcmag.com/research



ILLUSTRATIONS: ISTOCKPHOTO.COM WITH (FEEDBACK ICON) LOGORILLA; FIFTH CHART (ICONS TOP TO BOTTOM, LEFT TO RIGHT) GHEATZA; ILYAST; MACROVECTOR; MR_VECTOR; MACROVECTOR; MACROVECTOR; LUMPYNOODLES