by Lisa A. Grimaldi | August 01, 2017
A new policy from Marriott International, which levies a one-night penalty for cancellations made within 48 hours of check-in, has raised the ire of the business community. In a poll of 216 travel managers conducted by the Business Travel Coalition, 59 percent said they likely will book away from Marriott properties, and 20 percent were unsure if they would do so.

Thirty percent of respondents also said they would consider restricting travelers from booking Marriott hotels, and 68 percent would try to negotiate an exception for their travelers.

The new policy applies to all Marriott brands in the U.S., Canada, the Caribbean and Latin America, except Design Hotels and Marriott Vacations Worldwide. Hilton implemented a similar policy for new bookings in the U.S. and Canada in late July, while International Hotels Group also revealed it would move a majority of its properties to a 24-hour cancellation policy.

Marriott said the new policy is intended to alleviate rooms going unsold at the last minute, which in turn "will allow hotels a better chance to make the rooms available to guests seeking last-minute accommodations."