February 01, 2003
Meetings & Conventions: Planner's Portfolio February 2003 Current Issue
February 2003 ChecklistPLANNER'S PORTFOLIO:




The following checklist was compiled with the assistance of the International Spa Association, 2365 Harrodsburg Rd., Suite A325, Lexington, Ky. 40508; www.experienceispa.com


  • Decide what type of spa facility the group will visit (destination, mineral springs, medical, cruise ship, resort, club or day spa).
  • In what type of spa setting desert, tropical or metropolis will the group be most comfortable?
  • For how many days will the group be at the facility?
  • How many attendees will be using the spa’s services?
  • What types of spa elements fitness classes, pampering and/or health and wellness programs are appropriate?
  • What is the budget?

  • What are the spa’s hours of operation?
  • How many treatment rooms are available? What is their condition?
  • How many of the following are at the facility: whirlpools, saunas, steam rooms and lap pools?
  • How many therapists are employed concurrently? Can additional staff be added during periods of heavy use?
  • Do staff members seem friendly and professional? Do they wear uniforms or adhere to a dress code?
  • Are staff members available to instruct guests in the proper use of fitness and weight-training equipment?
  • What types of services are available? Does the spa offer any signature services, such as a unique body treatment?
  • What is the duration and price of individual treatments and spa packages?
  • Are programs flexible enough to accommodate a variety of goals, fitness levels and needs?
  • Is signage posted to alert and educate guests about possible risks in pools, wet areas, saunas, steam rooms, whirlpools and exercise rooms?
  • Are separate changing areas available for men and women, and are lockers provided?
  • Are floor surfaces designed to accommodate the intended activities (i.e., tile in wet areas, nonslip flooring in exercise areas, etc.)?
  • Is an attendant stationed in each waiting area?
  • Are robes and footwear provided?
  • In the case of destination spas, including resorts and cruises, where is the spa located relative to meeting facilities, guest rooms and public areas? Does it have its own entrance?
  • Does the facility comply with the Americans With Disabilities Act?
  • Is a written emergency plan and evacuation path posted in plain view?

  • Will the spa complete a confidential screening of individual guests to assess the appropriateness of activities and services before advising them or allowing them to proceed with treatments or exercise programs?
  • Will all guest-history and counseling information be kept strictly confidential?
  • How does the spa handle guest complaints?
  • Will a staff member trained in CPR be on-site and available at all times during spa hours?
  • Will the facility provide a list of appropriate attire for different activities?
  • Are gratuities included in the service, or are they additional? Ask for tipping guidelines, and communicate them to participants.
  • Does the spa provide material covering philosophy, rates, deposits, cancellation/no-show policies and grace periods for refunds?
  • What are the qualifications of spa staff? How long has each staff member been employed by the facility?
  • Does the spa have its own restaurant and spa menu?

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