by Lisa Grimaldi | May 01, 2005

The following checklist was compiled with the assistance of the Lexington, Ky.-based International Spa Association;


  • What type of spa facility does the group prefer (cruise ship, day spa, destination, medical, mineral springs or resort)?
  • What kind of destination desert, tropical or urban would be best for the group?
  • Does the venue have enough guest and meeting rooms?
  • How many attendees will be using the spa’s services? 
  • What types of spa classes or treatments fitness, health and wellness, pampering, relaxing are appropriate? 
  • What is the budget for the meeting? How much is allocated for spa use and/or treatments?

  • What are the spa’s hours of operation? Can it open earlier or close later to accommodate attendees during their free time?
  • How many treatment rooms are available? What is their condition? 
  • How many spa therapists typically are on site? Can additional staff be added during periods of heavy use? 
  • Do staff members seem friendly and professional? Do they wear uniforms or adhere to a dress code? 
  • Are staff members available to instruct guests in the proper use of fitness and weight-training equipment? 
  • What services are available? Does the spa offer any signature services that incorporate local ingredients and/or culture?
  • What is the duration and price of individual treatments and spa packages? 
  • Are gratuities included in the service, or are they additional? Ask for tipping guidelines. Let participants know whether they are expected to provide tips and, if so, how much. 
  • Are programs flexible enough to accommodate a variety of goals, fitness levels and needs? 
  • Does the spa have whirlpools, saunas, steam rooms and lap pools? Does it have a fitness area with weights, machines and other workout equipment?
  • Is signage posted to alert and educate guests about possible risks in pools, wet areas, saunas, steam rooms, whirlpools and exercise rooms? 
  • Are separate changing areas available for men and women, and are lockers provided? Are these areas clean and well-maintained?
  • Is an attendant stationed in each waiting area? 
  • Are robes and footwear provided? 
  • Where is the spa located relative to meeting facilities, guest rooms and public areas? Does it have its own entrance? 
  • Does the facility comply with the Americans With Disabilities Act? 
  • Is a written emergency plan and evacuation path posted in plain view?

  • Will the spa complete a confidential screening of individual guests to assess the appropriateness of activities and services before advising them or allowing them to proceed with treatments or exercise programs? 
  • Will all guest-history and counseling information be kept strictly confidential? 
  • How does the spa handle guest complaints? 
  • Will a staff member trained in CPR be on-site and available at all times during spa hours? 
  • Will the facility provide guidelines regarding appropriate attire for various spa activities? 
  • Does the spa provide materials detailing its philosophy, rates, deposits, cancellation/no-show policies and grace periods for refunds? 
  • What are the qualifications of spa staff? How long has each staff member been employed by the facility? 
  • Does the spa have its own restaurant and spa menu?