The following checklist was
compiled with the assistance of the St. Louis-based International
Association of Conference Centers (www.iacconline.org).
Does the property offer a complete
Is itemized billing an option?
Are meetings and conferences the
venue’s primary business?
Can the property provide references
from planners who have held events similar to yours? Be sure to
Is the property a member of the
International Association of Conference Centers? (To find out more
about the criteria IACC members must meet, visit www.iacconline.org.)
Service and accommodations
Did guest-services personnel greet
you by name?
Was staff at the front desk aware of
Were you made to feel welcome?
Do guest rooms include a spacious
work area or desk with good lighting?
Do the rooms have at least two phones
(one bedside, one on the desk)?
Do guest rooms have Internet access?
What is the cost?
When conducting a site inspection of a conference center,
take note of the following.
Does the property offer soundproofed
Will the meeting space be dedicated
for the exclusive use of your group during the conference?
Are rooms equipped with ergonomic
Are lighting and acoustics
Does each meeting room have
individual climate controls?
Are adequate phone lines available in
the meeting rooms, in addition to a house phone?
Is high-speed Internet access
available? If so, at what cost?
Do meeting rooms or public areas have
Are there any obstructions
(chandeliers, pillars, etc.) in the sight lines of
Will you be assigned a conference
planning manager to be your liaison and main point of
Does the property have a conference
concierge? If so, ask for a list of hours, services and
Is a well-equipped business center on
What equipment (screens, projectors,
audio systems, etc.) does the conference center make
Are A/V costs included in the meeting
If so, what specific equipment is
included in the package? What are the charges for equipment not
Does the property own and operate the
Is it possible to bring in your own
A/V suppliers or technicians? Is there a surcharge for not working
with the in-house A/V team?
DiningDoes the property have a restaurant where groups can dine as
part of their meeting package? Does the menu change daily? Obtain a copy of the set menu or
rotating menus. What serving options (buffets, a la carte) are available for
breakfast, lunch and dinner?When are meals served? Does the property offer continuous coffee break and refreshment
service? What food and beverages are offered at breaks? What are the options for theme breaks and upgrades? Is private dining an option? Do additional charges apply? What options are available for off-site dining and events? Does
the property offers meal credits if the group dines off site?