This checklist was adapted from one
created by Le Méridien Hotels & Resorts (www.starwoodhotels.com/lemeridien/index.html).
How close to the airport is the
Is the property near a major subway
or bus line?
Does the property have a shuttle
service? What is the cost and service schedule?
What type of shopping, recreational
facilities and restaurants are on-site or nearby?
Are the front-of-house staff
(doormen, reception, etc.) efficient and friendly?
Is the lobby attractive and
Is the registration desk easy to
find? Is there sufficient staff to handle busy check-in/checkout
times for major groups? Is there a separate group check-in
What is the availability of guest
services such as an ATM machine, a gift shop, a concierge, safety
deposit boxes, etc.?
Are the guest rooms comfortable and
clean? Is the furniture in good condition? Are the bathroom
fixtures modern? Do rooms offer adequate lighting, closet space and
hangers? Are the rooms wired for Internet access?
Are there smoke detectors in the
rooms, and is fire-exit information posted? Are emergency exits
What is the size of a standard room
vs. a deluxe room?
Are all rooms equipped for people
What are the room categories
(nonsmoking, oceanview, etc.), and how many are available in each
Will rooms be available to
accommodate early arrivals and late departures?
What are the check-in and checkout
What are the guarantee and deposit
What is the cutoff date for a room
What is the refund policy for
Are any renovations planned? Will the
work interfere with your event?
Does the property have a health club
and/or a spa? What are its hours? Are guests required to pay to
enter? How much? What are treatments and prices? Can group rates be
What are the telephone charges (long
distance, phone cards, local)?
What are the charges for Internet
access, if any?
Which meeting rooms can be reserved
for your group?
Do the rooms have Wi-Fi or are they
hard-wired for computer use?
Can rooms be set up in the seating
Are rooms adequately
Do meeting rooms have high ceilings?
Are columns or obstructions a concern?
Is space available in or near the
meeting rooms for breaks?
Are meeting rooms accessible to
people with disabilities?
Does the hotel have in-house or
preferred suppliers for
Food and Beverage
Review the catering department’s
standard group offerings for meals and breaks.
Are taxes and gratuities included in
food and beverage costs? Are extra charges applied for events that
run over schedule?
What are the local liquor laws?
Do you need any special services such
as tailored menus, theme parties, unique refreshment breaks, food
substitutions, table decorations, a dance floor, etc?
Check the diversity of the
room-service menu, and order a meal delivered to your room. Is the
telephone manner of staff pleasant and delivery prompt and
efficient? How is the quality of the food?