by Lisa Grimaldi | April 01, 2007

This checklist was adapted from one created by Le Méridien Hotels & Resorts (


  • How close to the airport is the property?
  • Is the property near a major subway or bus line?
  • Does the property have a shuttle service? What is the cost and service schedule?
  • What type of shopping, recreational facilities and restaurants are on-site or nearby?
  • The Facility

  • Are the front-of-house staff (doormen, reception, etc.) efficient and friendly?
  • Is the lobby attractive and clean?
  • Is the registration desk easy to find? Is there sufficient staff to handle busy check-in/checkout times for major groups? Is there a separate group check-in area?
  • What is the availability of guest services such as an ATM machine, a gift shop, a concierge, safety deposit boxes, etc.?
  • Are the guest rooms comfortable and clean? Is the furniture in good condition? Are the bathroom fixtures modern? Do rooms offer adequate lighting, closet space and hangers? Are the rooms wired for Internet access?
  • Are there smoke detectors in the rooms, and is fire-exit information posted? Are emergency exits clearly marked?
  • What is the size of a standard room vs. a deluxe room?
  • Are all rooms equipped for people with disabilities?
  • What are the room categories (nonsmoking, oceanview, etc.), and how many are available in each category?
  • Will rooms be available to accommodate early arrivals and late departures?
  • What are the check-in and checkout times?
  • What are the guarantee and deposit requirements?
  • What is the cutoff date for a room block?
  • What is the refund policy for cancellations/attrition?
  • Are any renovations planned? Will the work interfere with your event?
  • Does the property have a health club and/or a spa? What are its hours? Are guests required to pay to enter? How much? What are treatments and prices? Can group rates be negotiated?
  • What are the telephone charges (long distance, phone cards, local)?
  • What are the charges for Internet access, if any?
  • Meeting Space

  • Which meeting rooms can be reserved for your group?
  • Do the rooms have Wi-Fi or are they hard-wired for computer use?
  • Can rooms be set up in the seating styles required?
  • Are rooms adequately soundproofed?
  • Do meeting rooms have high ceilings? Are columns or obstructions a concern?
  • Is space available in or near the meeting rooms for breaks?
  • Are meeting rooms accessible to people with disabilities?
  • Does the hotel have in-house or preferred suppliers for
    A/V services?
  • Food and Beverage

  • Review the catering department’s standard group offerings for meals and breaks.
  • Are taxes and gratuities included in food and beverage costs? Are extra charges applied for events that run over schedule?
  • What are the local liquor laws?
  • Do you need any special services such as tailored menus, theme parties, unique refreshment breaks, food substitutions, table decorations, a dance floor, etc?
  • Check the diversity of the room-service menu, and order a meal delivered to your room. Is the telephone manner of staff pleasant and delivery prompt and efficient? How is the quality of the food?