by Brendan M. Lynch | June 01, 2004

Outdoor diningAfter more than a century in the hospitality business, Fairmont Hotels & Resorts knows that anything left unsaid is apt to create trouble. Following are some pearls of wisdom from the chain’s event planners.

Communicate. Make a timeline, a roster of contacts and a to-do checklist, and share them with your hotel team. Be certain both your vision and objective for the meeting are clearly set forth to the convention services manager, so she can help with themes and special touches.

Eat well. Inquire about hotel specialties or regional favorites. If you feel uncertain about a particular dish, ask the F&B staff to
e-mail you a picture of the meal.

Be transparent. Tell your CSM about your budget. With her expert knowledge of the hotel, the CSM can help you stretch your meeting dollar in ways such as distributing hors d’oeuvres from trays instead of at fixed stations.

Shoot film. Take photos of your setup. You can refer to the snapshots in case you want the same arrangement again or to clarify changes you’d like to see in the future.