Meetings & Conventions: Short Cuts May 1998
Short Cuts:WHAT WOULD YOU DO?
Kids Wreak Hotel Havoc
Robert J. Ullery, Elder Hostel Coordinator for the State
University of New York at Albany, wrote to M&C about a
rather unpleasant hotel experience. Can you relate? Any suggestions
We recently returned from a meeting in the New
Orleans area, where we stayed over one extra night following a week
with our group of 250 participants.
The extra night was not pleasant. The property had booked a
meeting for youth of high school or college age whose goal in life
seemed to be to torture other guests with phone calls, knocking on
doors and making noise all night long.
We experienced a similar situation during a meeting at another
hotel last year. I'm sure such scenarios are repeated across the
My suggestion: For groups of young guests in particular,
properties should require an advance deposit of $20 per night per
attendee to be used to satisfy disturbed guests, if necessary. The
balance, if any, would be returned to the group. If no problems
occur, 100 percent would be returned.
I realize properties must fill their space and may not be in a
position to reject business, but I also realize an obligation to
other guests. I would be interested in hearing the experiences or
suggestions of your readers.
Send your comments on this topic - or something else you're
grappling with - to Loren Edelstein, Executive Editor, M&C, 500
Plaza Dr., Secaucus, N.J. 07096; fax: (201) 319-1796; e-mail: firstname.lastname@example.org.
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