Meetings & Conventions: Short Cuts January 2003
Short Cuts:BETTER YET
How to Listen Well
Good communication skills start with learning to listen whether to
customers, employees, management or prospective clients.
Management- Resources (www.management-resources.org), an online training source,
offers these tips.
FOCUS. Make eye contact with the person who is speaking, and
concentrate on what he is saying, not on what you’ll say when he
DON’T INTERRUPT. Allow the speaker to present her facts and
thoughts; it’s her turn.
BE SENSITIVE. Showing empathy to the person speaking will make
him feel comfortable enough to convey problems or offer
suggestions, especially during team meetings. This does not mean
you have to agree with him.
REPEAT. To make certain you understand the speaker, paraphrase
what she said, and repeat it in the form of a question. For
instance: “So, you believe we need to broaden our options; is that
• Cheryl-Anne Sturken
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