April 06, 2005

On Monday, the University of Nebraska and Wichita State University jointly released the 2004 results of the annual Airline Quality Rating, based on statistics from the U.S. Department of Transportation. JetBlue repeated as the top-performing airline for 2004, as measured by 15 elements including baggage handling, customer complaints, denied boardings and on-time arrivals. "Maintaining last year's score, or very close to it, shows that JetBlue probably had the right mix of services and management to maintain and secure this top position," said Brent Bowen, professor at the University of Nebraska. Five of six best-performing airlines were low-fare carriers, with AirTran taking second place, followed by Southwest, United Airlines, Alaska Airlines and America West.