July 21, 2004
Travel managers last week applauded the government's decision to overhaul its controversial passenger screening program. Garth Jopling, president of the Association of Corporate Travel Executives, said his organization had "grave reservations" about the CAPPS II program from the very beginning. "It went against the grain of the average U.S. traveler to stand for investigation over the purchase of a plane ticket. The program also failed to satisfy corporate America's concerns over projected costs relating to delays, missed flights and false-positive readings. A satisfactory resolution process was never developed," Jopling wrote in a statement.