March 03, 2004

On Tuesday, the Chicago Convention and Tourism Bureau tapped senior airline executive Christopher Bowers as its new Chief Executive Officer. Bowers has spent 30 years rising up the ranks at United Airlines, beginning as an air-freight supervisor and most recently acting as senior vice president for sales and reservations. Additionally, Bowers has been chairman of the Travel Industry Association of America and a member of the board of directors for Orbitz, the travel reservations website.

Travelocity said its plan to save $10 million over the next year by outsourcing nearly 300 jobs to India will not affect Travelocity Business, a corporate travel agency launched last summer. According to a spokesperson, the agency -- which targets small- and medium-sized companies with fast-service guarantees and low service fees -- will continue to be handled by Travelocity employees in its San Antonio fulfillment center. "Corporate travel relationships are a lot more complex than leisure travel support," said a spokesperson. "We felt it was important to maintain that relationship directly." By the end of the first quarter 2005, however, most of Travelocity's other customer service calls and e-mails will be handled by WNS North America Inc., a global outsourcing company.

PGI, the production, event and destination management firm headquartered in Arlington, Va., will add a new element to its gamut of offerings: incentive and meeting planning. PGI's meeting and incentive business will be based in Detroit, with 30 dedicated employees in other PGI offices around the United States. David Kahn, group vice president for the agency's automotive market, has been named senior vice president, meeting services.

The 700-room Broadmoor in Colorado Springs, Colo., is building a new exhibition center, to be called Broadmoor Hall. Demolition of buildings on the site begins next week; the 60,000-square-foot center, designed to hold 350 eight-by-10-foot booths, will open in October 2005. The facility also will offer a business center, on-site offices for planners, a coffee shop and a 150-seat restaurant.

Marriott International has reflagged the Marriott Bucharest Grand Hotel, in the Romanian capital, as the JW Marriott Bucharest Grand Hotel. Internet access is being installed in all 402 guest rooms, and butler service is being introduced on the executive level.