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Following John Hawley on his rounds as director of sales for the Hilton Baltimore gave M&C unique insight into group business from the hotel's point of view.
Graceful glitz is the overriding concept at these stunning new chains.
Here's how hotels deal with the flood of enquiries, and what planners can do to make sure their request is taken seriously.
Here's the inside story on how these cutting-edge properties thrive in a crowded field.
How to evaluate and rate a hotel's technology
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