Is your performance evaluation linked to attendee-satisfaction surveys or ROI?
One of the best ways
to improve a meeting from year to year is to examine thoroughly the
one just finished, learning what went right, so you can repeat it,
and what went wrong, so you can fix it.
Of the 268 meeting planners who
answered an online survey in January, about a quarter (24 percent)
said that they always conduct post-conference meeting before they
leave the facility, while 51 percent sometimes gather the main
players for a post-mortem right after the event. The remaining 25
percent do not hold a post-con before heading home. The majority of
the respondents (88 percent) always or sometimes host a separate
post-con with just their staffs.
To head off accounting problems, 29 percent of
the sample always go over the master bill with the hotel’s credit
manager before leaving, while 42 percent sometimes do. More than
half (51 percent) of survey respondents said meetings-related bills
generally are paid within 30 days, and another 40 percent said they
are paid within two months. The remaining 9 percent settle their
bills within three months.
Still, squabbling over costs is common. Twelve
percent of those surveyed said they dispute charges after every
meeting, 34 percent do so after most meetings and 53 percent
challenge costs once in a while. Just 1 percent say they never
dispute the bill.
Most planners are not required to
compile return-on-investment reports. Only 8 percent of respondents
have to document results after every meeting, and 17 percent
compile the reports after some meetings. Meeting results affect the
pay of about a third of the respondents: 31 percent said their
performance evaluation is linked to attendee-satisfaction surveys