Meetings & Conventions: Short Cuts June 2000
June 2000
Short Cuts:BETTER YET
How to Reprimand Gently
As manager, sooner or later you will
call someone into your office to discuss something she did wrong.
In The Power of Positive Criticism (Amacom, New York,
$15), Hendrie Weisinger, Ph.D., offers this advice.
Be strategic. Before the encounter, ask
yourself, “How can I communicate this information so she will be
receptive?”
Be helpful. Criticism can undermine an
employee’s desire to do better. Be prepared with specific answers
to the question, “How can you help me improve?”
Avoid negative words. Don’t pin judgments on a
person with labels like “impulsive,” “careless” or “inept.” Such
terms can threaten self-esteem.
Follow up.Observe whether the employee is
responding, and communicate your observations directly to her. Show
you are involved in the effort to overcome the problem that was
addressed and that you are keeping track of progress.
S.B.
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