Meetings & Conventions: Short Cuts September
2003
August 2002
Short Cuts:BETTER YET
How to Complain Effectively
The next time poor service or a
malfunctioning product gets you fired up, why not file a
constructive complaint? You’ll feel better and you’re likely to get
some compensation for your troubles. Consider these tips from the
Better Business Bureau (www.bbb.org).
AVOID NAME-CALLING. Referring to the person on
the other end of the consumer complaint line as a “jerk” or the
like will jeopardize any chance of getting your message heard.
WRITE IT DOWN. If you prefer to complain in
print, draft a letter that briefly and concisely describes your
gripe, and address it to a specific person or department. Be sure
to include your return address and phone number. And keep a copy
for yourself.
GIVE DETAILS. Be as specific as possible. If
the complaint is about a product, state where and when it was
purchased and provide serial numbers, if applicable. If complaining
about poor service, having the person’s name is helpful.
SUGGEST A SOLUTION. Do you want your money
back, a product exchanged or simply an apology? Always state what
will resolve the complaint to your satisfaction.
• C.A.S.
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