More European Firms Track Ancillary Fees, Ease Restrictions on Premium Air Travel

The GBTA Foundation, the research arm of the Global Business Travel Association, and Egencia, today released results from their second annual study of corporate travel policies and trends in Europe. Based on best practices and insights from 330 European travel buyers, the study examines policy mandates vs. guidelines, booking procedures, class of service, ancillary fees and other issues. Among findings:

•  63 percent of European buyers are now tracking ancillary fees (vs. 21 percent of North American buyers, as revealed in a similar study of North American travel buyers released in August). Of the 37 percent of travel buyers in Europe that do not currently track ancillary fees, 25 percent plan to track them within the next year.

• The top air travel amenities travel buyers will reimburse are for baggage fees (73 percent), itinerary changes (51 percent), inflight meals (30 percent) and preferred seating (21 percent).

• On hotel bills, travel managers are most likely to reimburse for parking (76 percent), Internet access (70 percent), airport shuttles (51 percent) and late check-out (25 percent).

• European organizations review their travel policies regularly, with 87 percent having done so within the past two years.

• Companies became less tolerant of policy violations in 2011, with possible non-reimbursement climbing to 21 percent compared to a reported 14 percent in 2010.

• Premium travel is on the rise: 46 percent now allow business- or first-class air travel from Europe to North America vs. 34 percent in 2010. To Asia Pacific destinations, 38 percent allow premium air travel, up from 28 percent in 2010; and to India, Middle East and Africa, 50 percent vs. 38 percent in 2010.

The complete study is available at