Survey: International Travelers Put Off by U.S. Entry Process

According to a U.S. Travel Association survey, almost half (43 percent) of travelers who have been to the United States said they would tell other people to avoid visiting because of the inefficient entry process they experienced. The survey polled 1,200 overseas travelers to the States from the six top travel markets. The survey also showed that among potential business travelers, 44 percent said they would not visit the U.S. in the next five years because of the inefficient entry process; one in seven said they’ve missed a connection because of customs delays, costing the U.S. travel industry canceled hotel rooms, car rentals and other trip-related activities. Nearly two-thirds of respondents said eliminating long lines and wait times at customs would make the U.S. a more attractive destination. “Based on these findings, we estimate that more than 100 million travelers are either experiencing an inefficient entry process themselves or being told to avoid a trip to the United States because of it,” said U.S. Travel president and CEO Roger Dow in a statement. “Altogether, by deterring and delaying visitors to the U.S., our economy is losing at least $95 billion in total output and 518,900 jobs across our economy.”