by Loren G. Edelstein | March 01, 2015

It's nearly unanimous: Ninety-two percent of meeting professionals think Wi-Fi should be a standard, complimentary service in hotel guest rooms, and another 80 percent think it should be free in meeting space, too, per a recent M&C poll. Of the 172 respondents, many shared their verbatim gripes on this touchy topic; read the results at mcmag.com/wifi.gripes.







































As an individual traveler, are you likely to pay for more robust connectivity if basic Wi-Fi is free?


5% Very likely

45% Maybe if needed

50% Highly unlikely



For your meetings, are you likely to pay extra for more robust Wi-Fi in meeting space?

21% Very likely

53% Maybe if needed

26% Highly unlikely



Would free Wi-Fi in guest rooms make you more likely to choose a hotel …
…for your meeting?


6% No, not at all

39% Yes, somewhat

55% Yes, a great deal


…for your own travel?

6% No, not at all

37% Yes, somewhat

57% Yes, a great deal



Do you think hotels should charge for Wi-Fi …
…in meeting space?

80%
 No, it should be provided for free

18% Free is nice, but I expect to pay

2% Yes, hotels should charge for Wi-Fi


…in guest rooms?

91%
 No, it should be provided for free

8% Free is nice, but I expect to pay

1% Yes, hotels should charge for Wi-Fi


Source: M&C Research survey of 172 meeting professionals


Photograph: (laptop) Istock/alsos