Following recent announcements from both Marriott and Hilton that they would institute 48-hour cancellation policies, lodging giant IHG revealed plans to standardize a more lenient 24-hour cancellation rule among most of its properties.
"IHG's previous cancellation policy varied by both region and brand," said a company spokesperson, "and this new change will mean that the majority of the IHG estate will now operate under similar terms. Guests will have one day prior to arrival to cancel their reservations without penalty, which still leaves them with 24 hours if they need to cancel their booking."
The new policy kicks off this week, on July 28, in Europe, and will go into effect Aug. 4 at IHG properties in the Americas. It will launch by the end of September in Asia, the Middle East and Africa - with the exception of China, where current policies will remain in effect. While the majority of IHG properties in Greater China - 85 percent - have a same-day cancellation policy, the remaining hotels have a wide range, ranging from one to nine days.
Elsewhere, however, IHG believes the standardization will work to everyone's benefit. "The changes to IHG's cancellation policy will provide our guests with greater consistency when managing their reservations, and will offer certainty for our owners," noted the spokesperson. IHG brands include InterContinental Hotels, Crowne Plaza, Even Hotels and Holiday Inn, among others. The company's Kimpton brand will continue to uphold the 48-hour cancellation policy already in place. The cancellation policy for Rewards Nights will continue to follow hotels' own cancellation policies. For meeting and event planners, the cancellation policy will follow the agreed terms between the planner and the hotel.