Catherine Chaulet, president of Global DMC Partners
Global DMC Partners, the global network of destination management companies, recently hosted its fourth annual Peer Exchange in Boulder, Colo., where member organizations met to foster education, learning and best practices. The Global Data Protection Regulation was an area of focus this year, to benchmark the success of Global's GDPR Education Initiative, which launched earlier in 2018 to foster awareness and global implementation of data-protection processes within the organization. Eighty-eight percent of the network's 65 independently owned DMCs have implemented changes in their data-storage and -sharing processes, and during the Peer Exchange, attendees shared best practices for data security.
The two-day event found DMC members - including owners and representatives of sales, operations and creative staff - brainstorming on ways to enhance their individual operations and Global DMC Partners' network-wide services.
Business and competitive trends - such as an increase in sales lead volume and short turnaround times - were identified in a pre-event survey sent to the DMC Partners and shared during the Peer Exchange with participants. Many of the interactive roundtable discussions revolved around technology, where attendees shared insight on valuable online tools and mobile apps to aid in their DMC's event management and creative-content creation processes.
"No other group offers this type of education to all levels of employees at independently owned DMCs, contributing to the betterment of the DMC industry and ongoing education within the meetings and events industry," said Catherine Chaulet, president of Global DMC Partners. "The Peer Exchange provides all levels of DMC employees - not just DMC owners - a collaborative space to learn best business practices and share creative ideas with no competition around. It also allows Global DMC Partners to educate our DMC Partners on current trends and regulations in the industry, which is ultimately a huge benefit to our clients and the larger meetings and events industry."