The ways planners infuse
luxury into their meetings, events and incentives today
are far subtler than they were during the pre-Enron,
pre-Sarbanes-Oxley, late-’90s heyday of outlandishly lavish
gatherings. Indeed, low-key and understated are in, while splash,
glitz and anything else that even hints of giddy spending are
definitely out.
“Clients still want first-class events,
but they don’t want them to be like something the Carringtons [from
TV’s Dynasty] would throw,” says Greg Jenkins,
founder/partner of Long Beach, Calif.-based Bravo Productions.
Not sure how to add luxury without
drawing the ire of shareholders or budget watchdogs? Following are
tips from industry pros who have mastered the art of creating
stealth swank.
Transportation
Fly commercial. When
perception is everything, chartering private planes is a big no-no,
says Charles Massey, CMP, president/CEO of West Hollywood,
Calif.-based Synaxis Meetings & Events. A better option, he
advises, is to fly participants business class. “It might cost as
much as chartering a plane, but it appears less ostentatious.”
Lose the limos.
Stretch limos are way too in-your-face, says Greg Jenkins. Other
choices for subtly luxurious ground transit include an upscale SUV,
such as a Cadillac Escalade; limo vans with “captain seats,” which
resemble plane seats, rather than traditional bench seats;
traditional sedans, and vintage cars.
Hotels
Abstain from luxury
chains. “Sarbanes-Oxley has made it hard for people to use
Ritz-Carltons and Four Seasons,” says Nikki Nestor, president &
CEO of Carlsbad, Calif.-based incentive firm World Class Travel by
Invitation. “Branding backfires on these chains, even though some
of the properties have good rates off-season.”
When Nestor needs a luxury property,
she typically turns to Orient Express because “they’re very upscale
but don’t brand themselves as a chain; the properties have
individual names.” Charles Massey often selects properties that are
members of Associated Luxury Hotels or Preferred Hotels &
Resorts, both consortiums of luxury properties, because “they are
not as well known to the general public but will achieve the same
objectives” as a well-known five-star brand.
Choose chains with
range. Greg Jenkins likes Starwood Hotels & Resorts
because the chain has several upscale brands (i.e., Westin and St.
Regis), but the name itself does not shout “wealth.”
Shop boutiques. To
Vince Steffan, president of The Steffan Group Special Events, with
offices in New York City and Palm Beach, Fla., smaller boutique
properties bespeak quiet luxury without raising red flags.
Keep upgrades subtle.
When rewarding top performers or housing VIPs, steer clear of fancy
suites, advises Mona Meretsky, CSEP, president of Fort Lauderdale,
Fla.-based meeting and production firm Comcor. Instead, select (or
request upgrades to) junior or executive suites, which, Meretsky
says, are “more spacious and special than standard rooms, but not
too much.”
Food and beverage
Obfuscate prices.
Serve Cristal champagne and Beluga caviar, and everyone will know
you’ve spent a small fortune. Better to serve brands that bespeak
quality, suggests Vince Steffan, such as Veuve Clicquot, which has
several good champagnes at a range of prices, thus blurring the
lines on how much was spent.
For cocktail fare, Steffan prefers to
serve canapes made with extraordinary cheeses, truffle oils, etc.,
rather than caviar, to provide a fabulous taste without shouting
“money.”
Pare portions. Think
small, says Andrea Michaels, president of Sherman Oaks,
Calif.-based Extraordinary Events. “Who really needs a 16-ounce
piece of prime rib?” she asks. Rather, pair a perfect 4-ounce beef
filet with a small portion of a lovely local fish for the perfect
duet.
Beef up the classics.
When you want to go low-key, home-style dishes are a good option.
For example, consider a traditional chicken pot pie. The glamour
can come from the serving dishes (i.e., individual copper pots) or
the garnish (the organization’s logo emblazoned on the crust, or a
soupon of shaved truffles). For an event that includes several
evening meals, Nikki Nestor says to stick with traditional foods
the first night. “People are going to be exhausted if they had a
long flight, and they’ll be catching up with each other, so serve
comfort foods. Fancy food is wasted on tired people.”
Keep it regional.
There’s no need to have luxury food items brought in specially for
the event if you’re in a destination with a distinctive cuisine,
says Nestor. That goes for wines, as well. “So many destinations
have great wines that are not well-known outside those countries:
Greece, Portugal and New Zealand come to mind,” Nestor notes.
Event venuesGo private. If you stay at a five-star
hotel and hold the final-night banquet there, it will be perceived
as expensive, even though you might have gotten a deal, says Mona
Meretsky. “But take the event off-property to a private home or
venue, and people have no idea of the cost.”
Go clubbing. In the
late ’90s, it was de rigueur for planners to turn ballrooms into
private lounges and clubs, bringing in couches, building bars, etc.
Today, says Greg Jenkins, holding an event in a real club has more
cachet: “You rent the venue, but it comes with a clean, sleek,
upscale look -- it’s not like you have to bring in all this
furniture to re-create.”
Go outside. Outdoor
events generally are considered less opulent than an indoor affair,
says Jenkins, but with a fancy tent and foliage, al fresco can be
luxurious and first-class.
Decor
Choose elegant hues.
Ira Mitchell-Steiman, creative director for Pembroke Park,
Fla.-based ME Productions, says the most beautiful events are
presented with simple color schemes. “The most elite of boutiques
display their wares in clearly defined, color-blocked fashion.It’s
easy to borrow this tried, true and tested concept,” he says.
Among Mitchell-Steiman’s suggestions:
“Try all-red presentations, including red-accented stemware,
chargers, florals and brilliant candlelight.” Also compelling:
muted combinations of “water” shades, or chocolate hues accented
with Tiffany (robin’s egg) blue.
Go for the glow. Muted
lighting bespeaks understated luxury. Andrea Michaels likes to
illuminate the room with an evocative medley of candles: floating,
glass-encased, pillars, votives and wax luminaries.
Go with less. “Instead
of a centerpiece with 50 roses in a Tiffany vase, how about a
simple bowl with one perfect gardenia floating in it, or a lovely
glass with three sprigs of orchids or calla lilies?” suggests
Michaels.
Vince Steffan prefers using small
blossoms in a single, understated color, such as green. “They can
be very expensive, but they don’t scream excess,” he says.
Limit linens. Custom
linens, dyed to match everything else in the room or embossed with
logos, connote cost. Vince Steffan sticks with basic, muted shades.
Greg Jenkins notes that texture is important as well: Steer clear
of velvets or satins. “We like to use bichon fabrics that have a
crushed texture,” he says.
Entertainment
Shrink the band.
According to Michaels, a 14-piece orchestra says “over-the-top,”
while a professional five-piece band can do the job well.
Be charitable. Hiring
the Rolling Stones or any fabulous headline act purely for the sake
of the event seems a tad too ostentatious. However, when the major
headliner turns the fee over to charity, the event can be perceived
in an altruistic light.
Gifts and
amenities
Give the subtle VIP
treatment. For top customer events, Victoria Ascione, CMP,
manager, business meeting services, for Miami-based Bacardi U.S.A.,
doesn’t try to “top” previous events with bells and whistles.
Instead, she prefers adding personal, convenient touches for
guests, such as a “check-in suite,” (set up in a hotel suite),
where they can pick up their room keys and packets in a relaxed,
luxurious setting (a hospitality bar and buffet lunch are laid out)
rather than waiting on a long line at the lobby registration
area.
Scale back. Instead of
sending giant welcome baskets to VIPs’ rooms, provide a nice bottle
of wine or a fruit plate, suggests Mona Meretsky.
Consider usefulness.
Too often, planners choose expensive pillow gifts and mementos that
recipients will never look at again. Meretsky recommends giving USB
ports that contain some information about the company sponsor or
event, “but then [recipients] can use them as memory sticks with
their own computers,” she says.
Make gifts meaningful.
One of Nikki Nestor’s pet peeves is firms that give attendees
lavish gifts that have nothing to do with the event. “There are so
many fun, simple gifts that will give attendees a wonderful memento
from the destination or program: watercolors by local painters,
pottery, tiles, soaps, even local food or a bottle of wine,” she
says.