The 1,003-room Grand Hyatt San Antonio will again welcome guests, beginning Sept. 1. To ensure a healthy environment and in accordance with the state's orders, the hotel has implemented additional hygiene and safety measures throughout the property.
"We are thrilled to reopen Grand Hyatt San Antonio," said Philip Stamm, area vice president and general manager of the property. "As one of downtown's largest convention hotels, we hope that the availability of more than 1,000 additional guest rooms and 115,000 square feet of meeting spaces helps to further support the rebuilding process for our colleagues, local community, industry and partners."
In keeping with new Hyatt protocol, a trained hygiene and well-being leader has been named, responsible for ensuring that all safety guidelines are met. The staff has been trained and certified in updated processes for hygiene and cleanliness based on Hyatt's Global Care & Cleanliness Commitment. The hotel also is providing contact-free check-in and digital room keys through the World of Hyatt app. Plexiglass barriers have been installed at the front desk for guests who prefer to check in with a hotel agent.
Increased signage will provide social-distancing guidance, and in areas where guests line up, floor decals will be placed to indicate appropriate physical distance from others. Seating has been rearranged in the hotel lobby, restaurant, bar and pool deck, and hand-sanitizer stations will be available throughout public and employee areas and entrances.
Hotel employees will go through wellness checks before their shifts and will be required to wear masks while on-property. Guests will also be required to wear masks in all indoor public areas and outdoors when social-distancing practices are not possible.
For meetings, groups will be supported in their adherence to all mandates regarding attendee limits, social-distancing guidelines and safety practices in place by both local authorities and Hyatt. Also, all meeting rooms will be disinfected and cleaned after each use, and the hotel's PSAV team will clean all equipment more frequently and will provide set-up options for hybrid events. For meals, the hotel's culinary team will provide prepackaged F&B options.
The Grand Hyatt San Antonio is on the city's famed River Walk and is connected to the Henry B. Gonzalez Convention Center, but features two grand ballrooms of its own: the 31,000-square-foot Texas Ballroom and the 21,000-square-foot Lonestar Ballroom.
"Grand Hyatt San Antonio plays a significant role in our community as a headquarter hotel for many conventions and meetings. Its reopening is symbolic of the industry's resiliency and steps towards recovery," said Casandra Matej, president and CEO of Visit San Antonio, the city's convention and visitors bureau. "The Alamo City's hotels and hospitality organizations continue making every effort to ensure the health and safety of our community in order to help rebuild our industry, which is vital to San Antonio and Texas."
The property's Ruth's Chris Steak House will reopen with the hotel and features riverfront dining on its outdoor patio.