Coffee With...Grace Andrews, Ignite

On the Move
Arnold moves to Hospitality Performance Network
Tim Arnold has been hired as vice president of national accounts at Scottsdale, Ariz.-based Hospitality Performance Network, a site-selection and meeting planning company. His new roles include meeting consulting, site selection, contract review, and procurement strategy for corporate and association clients. Prior to accepting the post, Arnold was director of sales, worldwide accounts, at Hilton Hotels Corp. 

Tinkham joins George P. Johnson

Malcolm Tinkham has been named executive director of client services for George P. Johnson, a Detroit- and Boston-based event marketing agency. In his new position, Tinkham will be coordinating with global account teams to generate new business from the company's Boston location. Previously, he served as director of account services for Xperience Communications, a marketing agency with four U.S. offices.

Wilson hired at Integress Meetings and Events

Brenda Wilson is the new conference marketing director for Integress Meetings and Events, a global full-service meeting and event company with headquarters in Atlanta, where she will develop new business and marketing opportunities. Wil­son's last position was vice president and general manager for the Atlanta-based Association of Black Cardiologists Inc.

Jordan Clark has been promoted to vice president of sales for Las Vegas-based Harrah's Entertainment.

Niles Harris
has been named general manager of the 760-room Sheraton Atlanta Hotel.

Steve Larsen
has joined the George Fern Co., an exhibition and corporate event services firm, as general manager of the Louisville, Ky., office.

The Scottsdale Convention & Visitors Bureau has two new sales managers: Anne Pashia will oversee sales for the Northeastern United States, and Kelli Hodge will tend to niche markets.

Will Wiest, CMP, is now director of group sales for the 396-room Ritz-Carlton, Laguna Niguel, in Laguna Beach, Calif.

If you would like notice of a career move considered for inclusion in this column, contact Kaylee Hultgren, [email protected].

Grace Andrews"We light fires under people. Sometimes it's uncomfortable, but almost all change is."

Grace Andrews is founder and "chief spark plug" of the newly rebranded organizational development firm Ignite, formerly Training by Design, based in Melrose, Mass. She recently received the President's Award from the New England chapter of Meeting Professionals International, the second time she has been so honored.

Why the rebranding and catchy new title? We've been called Training by Design for almost 20 years, but it hasn't fit us for about four. What we do is work with a company, event or hotel to find custom solutions to their organizational problems. But we try not to be consultants; we light fires under people. Sometimes it's uncomfortable, but almost all change is.

How do you help planners? We organize retreats that focus on things like strengthening leadership techniques. Planners are phenomenal at putting on events, but they may lack team development or communication skills.

What issues do hotels face?
They need to understand generational differences between employees and guests. Hiring and managing younger workers, for example, is a whole new world. A second issue is looking at how to manage the guest experience more efficiently and in a tech-savvy way, without losing that personal touch.

What book is on your nightstand?
Fierce Conversations: Achieving Success at Work & in Life, One Conversation at a Time, by Susan Scott. It has made me look at how I am really communicating.