Most meeting professionals belong to hotel loyalty programs that offer "planner points" for group business. Yet, opinions are strongly divided regarding how those points can -- or should -- be redeemed. Many of the 122 respondents to our survey shared additional comments with M&C; read more at mcmag.com/research.
Do you think it's ethical to use planner points for personal travel?
Absolutely; it's how the programs are structured 34%
It's a gray area, but I appreciate the perk 42%
I believe it's an unethical business practice 24%
Do you belong to any hotel frequent-guest programs?
Do frequent- guest programs influence your personal hotel choices?
33% Yes, greatly
15% Not much
20% Not at all
Source: M&C Research survey of 122 meeting professionals